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About Stord

Stord positions itself as a consumer experience platform that helps brands create smooth checkout-to-delivery journeys. The company combines commerce-enablement software with fulfillment, warehousing, and transportation operations to support leading DTC and B2B brands at scale. It processes more than $10 billion in annual commerce and serves customers across the United States, Canada, and Europe. Stord is growing quickly and aims to double revenue in the next 18 months.

The business works with well-known brands and is backed by major investors. Its platform includes OMS, pre- and post-purchase tools, and WMS capabilities designed to improve conversion, margins, delivery reliability, and customer loyalty.

Role Overview

Stord is hiring a Product Designer to shape consumer-facing commerce experiences that influence how shoppers feel after placing an order. The role focuses on post-purchase journeys such as subscriptions, order tracking, international checkout, returns, and delivery issue resolution. You will design for moments that reduce frustration, build confidence, and strengthen brand loyalty for millions of end users.

This position sits within a five-person design team and involves close partnership with product and engineering. The role calls for someone who can move quickly, use AI-assisted design workflows, and communicate the emotional value of design work in a way that helps technical teams connect with the user experience.

What You Will Do

Design clear, engaging experiences for returns, tracking pages, delivery notifications, and other post-purchase interactions.
Create responsive solutions that function well on mobile, tablet, and desktop.
Adapt designs to different brand identities while keeping the experience usable and consistent.
Improve conversion, completion, and satisfaction outcomes across consumer touchpoints.
Run user research to understand shopper behavior, concerns, and expectations after purchase.
Turn research findings into persuasive design stories that help product and engineering teams understand user needs.
Present design decisions in terms of both emotional impact and business results such as CSAT, NPS, and repeat purchases.
Build empathy across the organization for customers handling returns, delays, or delivery problems.
Use AI design tools to prototype and explore ideas quickly.
Create polished prototypes to validate concepts before development begins.
Refine designs using usability testing, A/B testing, and direct consumer feedback.
Balance thoughtful design with fast execution.
Work with product managers on roadmap direction and collaborate with engineers to ensure practical, high-quality implementation.
Contribute to the design system and use it to maintain consistency across consumer experiences.
Define success metrics tied to conversion, completion, and satisfaction.
Analyze user behavior to find friction points and improvement opportunities.
Continuously improve products based on performance data and feedback.

What We Are Looking For

At least 5 years of product design experience, including 2 or more years on consumer-facing digital products.
Strong understanding of consumer behavior, expectations, and decision-making.
Experience designing for multiple screen sizes and device types.
Ability to conduct interviews, usability studies, and convert insights into practical design work.
Advanced Figma skills, including prototyping and component systems.
Comfort using AI tools in the design process, along with interest in learning tools such as Claude and Claude Design.

Nice-to-Have Strengths

Ability to tell compelling stories about the customer journey.
Strong collaboration with engineering and awareness of technical constraints.
Working knowledge of e-commerce flows, order management, and post-purchase journeys.
High attention to detail in final design and handoff materials.
Enthusiasm for AI-driven design workflows.
Experience with e-commerce, returns, order tracking, or post-purchase products.
Background in white-label or multi-tenant products that support different brand styles.
Experience in fast-moving startup or scale-up environments.
A portfolio showing measurable gains in conversion, completion, or satisfaction.
Ability to influence engineering teams to prioritize consumer experience.
Understanding of accessibility and inclusive design principles.

Mindset and Working Style

High energy and a strong sense of vision.
Quick decision-making and a bias toward action.
Genuine empathy for customers dealing with order-related stress.
Collaborative and team-oriented approach.
Comfort using both qualitative and quantitative inputs to guide decisions.

Additional Information

This is a full-time onsite role based in the United States. No salary, vacancy count, education requirement, or start date was provided in the source.

Product Designer