Operations Manager

About Fresh Prep

Fresh Prep is a fast-growing Canadian meal kit company focused on sustainable food delivery. As a certified B Corporation, it aims to make it simpler for people across Canada to eat well and live better. The company has earned recognition as one of BC's Top Employers 2025, appeared on The Globe and Mail's Canada’s Top Growing Companies list, and been named one of Deloitte’s Best Managed Companies.

The workplace brings together people who care about food, sustainability, and technology, with a collaborative environment built around innovation and strong employee experience.

Role Overview

This position is suited to an experienced, people-centered operational leader who is comfortable working across multiple teams in a busy production environment. The right person will be visible on the floor, eager to learn the business in depth, and committed to improving both performance and team culture.

What You Bring

You should be a hands-on leader who understands day-to-day operations, can step in when needed, and leads by example. You should also be strong at developing people, building trust, communicating clearly, and helping employees grow into leadership roles while maintaining high standards.

Key Responsibilities

You will guide the Order Picking, Cleaning Facility, and Sanitation teams, spend meaningful time on the production floor to understand processes and resolve issues, and coach Supervisors and Lead Hands toward future leadership positions. You will also support initiatives that strengthen engagement, morale, and retention while ensuring clear expectations, accountability, and a healthy team culture.

On the planning and performance side, you will manage production budgets and KPI results, set annual operational goals, oversee labour scheduling, material movement, line efficiency, and contingency planning. In addition, you will make sure food safety, GMPs, SOPs, and all regulatory obligations are followed, while handling incident investigations, corrective actions, cleanliness, organization, and audit readiness.

What Fresh Prep Is Looking For

Fresh Prep is seeking someone with at least 3 years of experience leading multiple departments, improving productivity and processes, and working closely with teams across Purchasing, Production, Quality Assurance, and Human Resources. A strong interest in learning technical and operational workflows from the ground up is important. Experience with Lean Manufacturing or Six Sigma would be an asset.

Compensation and Work Schedule

The salary for this role is $110,000 to $120,000 per year, depending on experience. The standard schedule runs from Friday to Tuesday, 8:00 AM to 4:00 PM, with flexibility required to meet operational needs.

Perks and Benefits

Employees can expect a lively and inclusive workplace where their input is valued and their work has visible impact. Benefits include medical, dental, vision, and life insurance after 90 days, access to exclusive food perks, and a culture that supports innovation, professional growth, and work-life balance.

The opportunity also includes being part of a certified B Corporation contributing to more sustainable food systems.

Equal Opportunity and Workplace Notice

Fresh Prep is an equal opportunity employer and does not tolerate discrimination. The company is committed to building a diverse, inclusive, and representative workforce and to recruiting, developing, and retaining strong talent from a broad candidate pool.

The workplace handles a range of ingredients, including common allergens such as peanuts, tree nuts, and dairy. Depending on your role, you may be exposed to these ingredients. If you have any concerns, especially related to allergens or meat, you should raise them during the hiring process.