Key Holder - POS

About the company

The Estée Lauder Companies Inc. is a global leader in the creation, marketing, and sale of premium skincare, makeup, fragrance, and hair care products. Its portfolio of prestige and luxury brands is available in roughly 150 countries and territories, including names such as Estée Lauder, Clinique, M·A·C, Bobbi Brown Cosmetics, Aveda, Jo Malone London, TOM FORD, La Mer, Too Faced, The Ordinary, NIOD, and several others.

Role overview

This role calls for an energetic and motivating Key Holder to work closely with the Store Manager and Assistant Manager in keeping the store running smoothly and efficiently. The position requires strong coaching and mentoring ability, as you will set the standard for the sales team and help drive the delivery of authentic, personalized customer experiences that support sales and service goals.

The role also involves using retail knowledge and cash-handling experience to complete opening and closing responsibilities, along with start-of-day and end-of-day cash balancing on a rotating basis.

If you are a driven self-starter with retail experience and are seeking your first supervisory opportunity, this position offers a strong entry point into a long-term career in prestige beauty.

What the job involves

• Support the Store Manager and Assistant Manager in the day-to-day operation of the store.
• Lead by example and coach the sales team to deliver exceptional, individualized customer service.
• Help the team meet sales and customer service objectives.
• Perform cash reconciliation at the beginning and end of the day.
• Take responsibility for opening and closing the store on a scheduled rotation.

Requirements

• Prior retail experience is required, ideally in cosmetics.
• Ability to provide warm, authentic, and personalized service to customers.
• Retail operations experience, especially with cash reconciliation and store opening/closing, is preferred.
• Previous supervisory exposure, including coaching or mentoring others to hit sales and service goals, is an advantage.
• Willingness to work retail schedules, including days, nights, weekends, and special events in a busy environment.
• Experience using retail point-of-sale systems is needed.
• Applicants must be able to show proof of the legal right to live and work in the country if selected for interview.

Compensation and benefits

The expected hourly pay for this position is between $17.25 and $28.25, depending on factors such as experience, skills, education, budget, and location. The role may also qualify for an annual discretionary bonus and additional education-related budget support.

Eligible employees may receive a competitive bonus program with potential for performance-based overachievement, along with benefits that can include medical, dental, and vision coverage; wellness and family support programs; life and disability insurance; retirement savings plans; paid leave; education-related programs; paid holidays; and vacation time. Many of these benefits are partly or fully subsidized by the company.

Equal opportunity and accommodations

The company maintains an equal employment opportunity policy and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender, pregnancy-related conditions, gender identity or expression, sexual orientation, marital status, military or veteran status, disability, protected medical condition, genetic information, or other legally protected characteristics.

Reasonable accommodations may be provided to qualified applicants and employees with disabilities or religious observance needs, in accordance with applicable law. If you need help completing an application or taking part in an interview, contact USApplicantAccommodations@Estee.com.

State-specific notices

Michigan applicants who need disability-related accommodations for employment must notify the company in writing within 182 days after the date they knew, or reasonably should have known, that an accommodation was needed.

Philadelphia applicants are subject to Philadelphia's Fair Chance Hiring Law.

Rhode Island applicants should note that the company is covered under chapters 29-38 of title 28 of the general laws of Rhode Island and therefore falls under the state's workers' compensation law.