IT Support Officer (Entry / Junior)

Role overview

We are seeking an entry-level IT Support Officer who is hands-on, solution-oriented, and comfortable working with technology. In this role, you will help keep systems stable, assist users with technical issues, and support day-to-day IT operations across the organization.

Key responsibilities

• Deliver technical assistance for issues involving hardware, software, and system performance.
• Set up, configure, and keep devices, applications, and IT equipment running smoothly.
• Investigate technical faults and work toward quick, effective resolution.
• Support network connectivity tasks and monitor system performance.
• Record support cases, update technical documentation, and maintain knowledge resources.
• Work with internal teams to ensure IT services remain efficient and reliable.
• Help improve processes and encourage the use of strong IT practices.

Requirements

• Good analytical thinking and problem-solving ability.
• Basic knowledge of computer systems, operating systems, and networking fundamentals.
• Strong verbal and written communication with a customer-focused approach.
• Ability to organize tasks and handle several requests at once.
• Comfort using productivity tools and standard troubleshooting methods.
• Willingness to learn new technologies and build technical skills.
• Ability to work on your own while also contributing well in a team setting.

What we offer

• Opportunities to grow your career and keep learning.
• A cooperative and encouraging team environment.
• Exposure to modern technologies and day-to-day IT operations.
• Training, mentoring, and skill-building support.
• A positive and inclusive workplace culture.
• Competitive pay and a comprehensive benefits package.

Additional information

This is a full-time, on-site position based in Australia. It is intended for entry-level or junior candidates. The role is suited to someone who enjoys helping users, troubleshooting issues, and contributing to dependable technology services. The organization is looking for a proactive team member who can support reliable systems and help drive operational success.