IT Support Officer (Entry / Junior)

Role overview

NextGen Steel is looking for a junior-level IT Support Officer who is proactive, service-oriented, and comfortable helping users with day-to-day technical issues. This full-time onsite role focuses on keeping IT services running smoothly while building hands-on experience with systems, devices, and support processes.

Key responsibilities

• Act as the first point of contact for basic issues involving hardware, software, and systems.
• Set up, install, and maintain computers, peripherals, and commonly used business applications.
• Help manage network access, user accounts, and requests for system permissions.
• Record support cases, monitor their progress, and close them in line with service expectations.
• Investigate technical faults, apply practical fixes where possible, and escalate more complex problems when needed.
• Assist staff with IT questions and deliver responsive, professional customer service.
• Support routine system upkeep such as updates, security checks, backups, and other maintenance tasks.

Requirements

• Foundational knowledge of computer hardware, software, and networking basics.
• Good problem-solving ability and a practical approach to troubleshooting.
• Clear communication skills and a strong customer service mindset.
• Capability to juggle several requests and prioritize work effectively.
• Exposure to Microsoft Office and other standard business tools is beneficial.
• Willingness to learn new technologies and grow technical skills over time.
• Ability to work both independently and as part of a team.

What we offer

• Opportunities to build your career and develop professionally.
• A supportive team environment that encourages collaboration.
• Practical experience with current IT systems and tools.
• Ongoing learning through mentorship and technical training.
• An inclusive workplace with a technology-focused culture.
• Competitive pay and a full benefits package.

Additional information

This is a full-time position based onsite in Australia. The role is aimed at entry-level or junior candidates who want to develop their IT support skills while contributing to a fast-paced organization.