Housekeeping Supervisor

About the Company

Working as a Pullman Heartist means bringing the brand spirit to life through commitment, adaptability, and creativity. You will be part of an Accor hotel within a global hospitality group that spans more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. The organization emphasizes growth, development, and creating meaningful experiences for guests, colleagues, and the planet through responsible hospitality.

This is an opportunity to join a workplace that values individuality, supports learning, and encourages long-term development within a broad international network.

Role Overview

The Housekeeping Supervisor is responsible for maintaining guest floors, public areas, and back-of-house spaces to the required hotel standards. The role includes supervising team members, coordinating daily housekeeping activities, and ensuring that service quality, cleanliness, and guest satisfaction remain consistently high.

Key Duties

• Oversee the cleanliness and upkeep of guest floors, public areas, and back-of-house areas in line with hotel standards.
• Supervise and coordinate the work of housekeeping staff.
• Ensure guest amenities and supplies are replenished on time.
• Improve productivity by planning schedules and allocating available resources effectively.
• Recommend and help implement changes in methods or equipment to raise standards and efficiency.
• Ensure all team members follow the established periodic cleaning schedules.
• Respond quickly and effectively to guest needs and special requests to support guest satisfaction.
• Carry out regular room inspections and checklists.
• Accurately update room status in the assigned section.
• Follow the hotel’s health, safety, and hygiene procedures at all times.
• Keep employees informed each day about priorities so service can be personalized.
• Handle other tasks assigned by management.

Qualifications and Experience

Applicants should have at least 2 years of experience in a similar role within a 5-star hotel environment. Experience in the luxury or upscale hospitality sector is an advantage. Strong guest-handling skills, effective problem-solving, the ability to perform under pressure, and a collaborative team approach are important for success in this role.

Additional Information

The employer is committed to diversity and inclusion and aims to attract, hire, and promote talent from varied backgrounds. The workplace supports career growth, learning, and opportunities to build a meaningful hospitality career.

Joining this organization means being part of a global hospitality group that encourages you to be yourself, develop your skills, and contribute to a mission of responsible hospitality. The company promotes a culture of exploration, growth, and purpose.