Housekeeping Attendant

About the Role

We are looking for enthusiastic and guest-oriented Housekeeping professionals who excel at delivering exceptional customer service and finding innovative solutions for our guests. As a Housekeeping Attendant, you will be responsible for completing assigned daily tasks as directed by supervisors, strictly adhering to hotel policies and procedures.

Responsibilities

• Receive work assignments, keys, and supplies from the supervisor, ensuring accurate logging of keys.
• Perform cleaning duties in guest rooms and bathrooms, including vacuuming carpets, dusting furniture, and emptying wastebaskets.
• Maintain cleanliness of corridors, pathways, and service areas, ensuring fire exits and stairways are free of obstructions.
• Make beds, clean and sanitize sinks, bathtubs, toilets, tiles, mirrors, and floors.
• Replenish bathroom and in-room supplies, and tidy guest amenities.
• Promptly report any required maintenance work to the supervisor.
• Remove room service trays and trolleys from guest rooms and corridors.
• Coordinate with valet services for guest laundry, dry cleaning, or pressing needs.

Requirements

• Vocational training in a hotel's Housekeeping Department is preferred.
• A good command of the English language is beneficial.
• Demonstrated ability to understand job requirements.
• Capacity to take responsibility for assigned tasks.
• Sensitivity to cultural differences.
• A strong focus on customer service and satisfaction.
• Adaptability to changing demands and environments.
• Proficiency in working effectively within a team, especially in a multi-cultural setting.
• Willingness to exert extra effort and time when necessary.
• Ability to work under pressure in a fast-paced environment.

Additional Information

This role requires individuals who are friendly, caring, and dedicated, with a passion for serving customers. The ideal candidate will possess good cross-cultural sensitivity and a proactive approach to guest needs.