Help Desk (Remote)

Overview

This role supports a major building materials supplier in the United States that serves close to 35,000 employees across more than 800 sites nationwide. The organization is known for its stability, long-standing presence, and a collaborative remote work environment. The hiring manager is described as someone who actively supports employee growth and development.

Key Responsibilities

• Act as the initial contact for employees across the country who need IT support.
• Handle incoming technical support calls and help resolve issues with PCs, printers, mobile devices, and enterprise software.
• Diagnose and fix problems involving hardware, software, and network connectivity.
• Record all support actions and updates in the ServiceNow ticketing system.
• Maintain clear communication and quality service while working in a fast-paced, high-volume call setting.

Compensation

The expected pay for this position is up to $20.00 per hour. Final compensation may differ depending on skills, experience, and geographic location.

Diversity and Inclusion

The employer states that it values and encourages diversity across race, religion, gender, geography, educational background, lifestyle, and personality. The recruiting partner also describes itself as minority-owned, majority women, and supportive of inclusion in the community.