ಕೆಲಸದ ವಿವರ

Role Overview

This position leads the day-to-day operations of housekeeping, recreation/health club services, and laundry where applicable. The role is responsible for making sure guest rooms, shared areas, and employee spaces remain clean, orderly, and in excellent condition. It also includes carrying out inspections, ensuring corrective follow-up, and helping deliver high levels of guest and employee satisfaction while staying within budget.

Key Duties

Oversee daily housekeeping shift activities and confirm that policies, procedures, and standards are followed.
Check room status updates and share them promptly with the front desk.
Inspect guest rooms every day and prepare cleaning assignments based on rooms that need immediate attention or are expected to be vacated.
Track inventory levels and confirm that supplies are sufficient.
Run an effective inspection process for guest rooms and public areas.
Monitor the department’s financial performance and work toward or beyond budget targets.
Make sure team members have the right supplies, equipment, and uniforms.
Communicate areas requiring attention and confirm staff understanding of next steps.
Take part in department meetings and keep the team aligned on goals and expected results.
Train new room attendants using available on-the-job training tools and arrange refresher training when needed.
Build and maintain cooperative working relationships across the team.
Prepare staff schedules based on business needs and monitor attendance and timekeeping.
Confirm that employees understand expectations and performance standards.
Apply property policies consistently and ensure any disciplinary steps and documentation follow standard and local operating procedures.
Support staffing levels that meet guest service expectations, operational requirements, and financial goals.
Observe service delivery, share feedback, and encourage strong service behaviors.
Recognize employee contributions across all shifts and participate in ongoing recognition efforts.
Collect team feedback, maintain an open-door approach, and review employee satisfaction results to address concerns.
Take part in progressive discipline processes when necessary.
Promote guest satisfaction, resolve complaints, and support corrective action plans that improve service quality.
Serve as a positive example in guest relations and reinforce the brand’s service culture.

Candidate Profile

Applicants should have either a high school diploma or GED with at least 2 years of experience in housekeeping or a related field, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar discipline with no prior work experience required.

Additional Information

Job number: 26075318.

Job category: Housekeeping & Laundry.

Work location: Al Mazraa, Wadi Khadija, Ras Al Khaimah, United Arab Emirates.

Schedule: Full time.

Remote work: No.

Position type: Management.

Brand and Workplace Information

The employer is an equal opportunity organization that welcomes people from all backgrounds and is committed to fair access to opportunity. Diversity in culture, talent, and experience is viewed as a strength, and discrimination is not tolerated on protected grounds such as disability or veteran status.

The role is part of a luxury hospitality environment focused on exceptional guest care and the delivery of high service standards. Team members are expected to follow the brand’s service values and contribute to a culture of creativity, thoughtfulness, compassion, and excellence.

Gold Standards

Successful team members are expected to represent the organization’s service principles every day, including its employee promise, credo, and service values. The work is centered on delivering refined, memorable service and supporting a global hospitality team.

Head Butler