Customer Service Representative

Overview

This opportunity is for customer experience and contact centre professionals who can step in quickly and contribute from the start. The work is fast-moving and best suited to people who are comfortable making an immediate impact.

What you can expect

• Roles with established and respected employers across a variety of industries.
• Brisbane-based positions, with hybrid or work-from-home flexibility available in some cases.
• Temporary as well as permanent opportunities, depending on your career needs.
• Competitive pay, including hourly rates or salaries, with possible shift loadings.
• Structured induction, onboarding, and training support.
• Encouraging teams, strong leadership, and opportunities to grow professionally.

Role details

• These are full-time positions with different roster patterns, including rotating shifts and weekends where needed.
• You will manage inbound and/or outbound customer conversations in a professional and empathetic way.
• Your work will involve understanding customer needs and delivering clear, timely solutions.
• You’ll be expected to build positive relationships through confident and engaging communication.
• Keeping current with product, service, and process knowledge will be part of the role.
• Customer interactions must be recorded accurately in internal systems.
• You will resolve questions and complaints carefully and efficiently.

About you

• You should have experience in a contact centre, customer service, or customer experience environment.
• Strong verbal communication, active listening, and empathy are important for success.
• You need to be a practical problem solver who can handle complex enquiries confidently.
• The role requires the ability to juggle tasks, prioritise well, and adapt in a busy setting.
• Accuracy, attention to detail, and strong data-entry skills are essential.
• You should be comfortable working across multiple systems and learning new technology.
• A collaborative attitude and a customer-first mindset are important.
• You should be motivated to achieve and exceed both individual and team targets.

Company note

Talentpath Recruitment partners with organisations to help them grow by matching them with capable people. Applications will be considered for upcoming opportunities that suit your background and experience.

Inclusive hiring approach

Applicants are encouraged to apply even if they do not meet every listed requirement. The hiring process is designed to be inclusive, with an emphasis on potential as well as experience.