Community Sales Associate

Role overview

This is a full-time, on-site opportunity in Doha, Qatar for a Community Sales Associate with ALFELAYA. The position focuses on connecting with prospective customers, nurturing client relationships, and presenting the company’s products and services in a compelling way. The role also includes event support, market intelligence gathering, and delivering a high standard of customer care.

Key responsibilities

• Engage with potential customers and help convert interest into business opportunities.
• Develop and sustain strong relationships with clients and community members.
• Support the planning and execution of events.
• Carry out market research to better understand customer needs and preferences.
• Provide responsive, professional customer service.

Qualifications

• Excellent communication and interpersonal abilities.
• Proven ability to create and maintain positive customer relationships.
• Strong selling and negotiation capability.
• Awareness of the local market and buying preferences.
• Comfortable working both independently and collaboratively.
• Skilled in Microsoft Office tools and CRM platforms.
• Prior exposure to sales or customer service is advantageous.
• Fluent in both English and Arabic.
• Bachelor’s degree in business or a related discipline.

Centre and client administration

• Keep client contact records current and update information promptly whenever changes are received.
• Prepare all required move-in documentation for new and existing clients.
• Ensure client files are accurate, organized, and properly maintained.
• Record cleaning and maintenance concerns in the appropriate logs.
• Escalate issues to the General Manager right away and follow through until resolved.
• Maintain CRM data in Office RND and keep the system up to date.
• Participate in monthly team meetings and contribute actively.

Centre operational sales

• Promote in-house services such as word processing to clients through flyers and direct understanding of customer requirements.
• Help drive centre revenue by aligning services with client needs.
• Encourage repeat business by ensuring client expectations are met.
• Handle Meeting Room orders, including both pre-sales and post-sales support.
• Increase sales through upselling and cross-selling of products and services.
• Support centre tours by presenting the reception area to prospective clients.