Client Success Manager

About Bazaarvoice

Bazaarvoice builds technology that helps shoppers make better decisions and helps brands create stronger connections with consumers. Its global network and enterprise products allow companies to collect and distribute authentic user-generated content at scale, gain insights from real customer feedback, and improve shopping experiences across retail, social, and search channels.

The company exists to solve a common challenge for brands and retailers: creating trusted, compelling content that reaches people at the right moment in the buying journey. Bazaarvoice aims to bridge the distance between brands and consumers so businesses can drive loyalty, stronger conversion, and better long-term outcomes.

Founded in 2005 and headquartered in Austin, Texas, Bazaarvoice operates across North America, Europe, Asia, and Australia. The company is recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK.

Role Overview

The Client Success Manager will own the success of a portfolio of enterprise accounts, with a strong focus on keeping clients engaged, reducing churn, and proving business value. This role works closely with customers and internal teams to ensure accounts realize measurable outcomes and receive strategic guidance throughout the relationship.

Key Responsibilities

In this position, you will manage the full client lifecycle for named enterprise accounts and maintain a disciplined focus on retention. You will help customers define their internal success measures, demonstrate return on investment, and track outcomes that show the impact of Bazaarvoice solutions.

You will collaborate with cross-functional partners such as Account Directions, Technical Account Managers, and Engagement Managers to present a coordinated, value-led approach in important customer discussions. You will also serve as a trusted advisor on marketing best practices, program health, and optimization of consumer-generated content.

Additional responsibilities include identifying risks early, removing blockers before they affect the client, and working with sales teams to uncover expansion opportunities based on customer needs and pain points. You are expected to deliver strong client advocacy through practical troubleshooting, sound judgment, and consistently high-quality support.

Requirements

Applicants should hold a bachelor’s degree and bring at least 3 years of experience in account management, sales, or client services. Experience supporting Fortune 1000 clients is preferred, especially in a SaaS or e-commerce environment.

Successful candidates will have a proven ability to retain and grow accounts, build strong executive relationships, and encourage both customers and internal teams to follow through on commitments. You should be able to manage several enterprise accounts and overlapping workstreams at the same time.

Strong verbal and written communication skills are essential, along with a collaborative, team-oriented approach. Marketing program management experience is considered an added advantage.

Values and Culture

Bazaarvoice emphasizes a customer-first mindset, authenticity, accountability, curiosity, innovation, and collaboration. The company values transparency, strong performance, experimentation, and diverse perspectives, and encourages employees to contribute to a shared mission focused on better consumer, brand, and retailer experiences.

Additional Information

Final candidates will be asked to complete a standard pre-employment background check, which will only proceed after written consent is provided.

The company may use AI-based tools during parts of the recruitment process, such as reviewing applications, analyzing resumes, or checking responses for inconsistencies and verification signals. These tools support the hiring team, but people make the final hiring decision. Candidates seeking more details about data handling may contact the company directly.

Compensation is determined by several factors, including location, experience, market conditions, education or training, and skill level. The company notes that the expected on-target earnings will fall within a range shared during the hiring process, and the final package may differ based on circumstances discussed during interviews. Applicants are encouraged to proceed if the expected compensation is close to their target range.

The company is an equal opportunity employer and considers applicants without regard to protected characteristics such as race, color, national origin, religion, age, disability, sex, sexual orientation, gender identity, genetic information, military or veteran status, or other legally protected categories.