Client Success Associate

Role overview

CreativeX is hiring a Client Success Associate to join its expanding client success function in the United States. This position is suited to someone at the beginning of a client success career who wants to build experience working with global brands, strengthen account management skills, and support the systems that help the team scale.

The role combines direct client support with internal improvement work. You will work alongside Client Success Managers to help deliver strong client outcomes, keep operations running smoothly, and contribute to process improvements. It is also intended as a development path toward a Client Success Manager position within 12 to 18 months, based on performance and prior experience.

Client and account support

• Work with up to three Client Success Managers across 10 to 12 client accounts to handle day-to-day support needs.
• Take care of tactical client requests such as report pulls, product-related questions, and follow-up documents.
• Create and complete client-facing materials including kick-off decks, insight presentations, and training resources using CreativeX templates.
• Review client usage data and turn it into inputs for strategic meetings or KPI tracking.

Project management

• Monitor onboarding progress and project milestones in the client management platform, Vitally, while identifying possible delays or risks.
• Coordinate with internal teams such as Product, Support, and Product Operations to help resolve client issues on time.
• Support out-of-office coverage for client accounts so service remains consistent.

Strategic and cross-functional support

• Help develop early-stage insights and story-led slides that reveal creative performance patterns for clients.
• Assist with adoption campaigns and training plans that encourage client teams to use CreativeX within their day-to-day workflows.
• Test new tools, workflows, or AI-based features that can improve how the CS team produces insights.
• Work with Product, Marketing, and Enablement to collect client feedback, case-study material, and trend data.

Internal operations

• Refine and document repeatable customer success processes to improve efficiency and onboarding.
• Build automation and workflow support inside Vitally to reduce manual tasks and standardise operations.
• Manage the client NPS survey process and contribute to internal reporting.

What makes someone successful in this role

The ideal candidate is client-focused, thoughtful, and comfortable supporting others. You should enjoy solving problems, working with data, staying organised across several priorities, and collaborating with different teams. A strong candidate will also be adaptable, quick to learn, and able to stay steady in fast-moving situations.

What you can expect to gain

• Practical experience supporting enterprise customers at major global brands.
• Exposure to creative analytics and insights powered by AI.
• A structured growth path toward a Client Success Manager role, with milestones and coaching support.
• The chance to help shape how CreativeX delivers strong client experiences.

Preferred background

CreativeX prefers candidates with 1 to 2 years of experience in a client-facing, account support, or project coordination role, ideally within SaaS, advertising, or marketing. Strong spreadsheet skills in Excel or Google Sheets are expected, along with clear communication, polished presentation ability, solid organisation, close attention to detail, and enthusiasm for technology, creativity, and client growth.

Compensation

The New York City compensation range is USD 60,000 to USD 70,000 in base salary, plus an annual bonus.