Chief Client Experience Officer

Overview

This opportunity is presented on behalf of a partner organization, which will handle all applications and subsequent hiring steps. The role is for a Chief Client Experience Officer located in Romania.

This is a senior leadership position with broad influence over the full customer journey across a large international digital ecosystem. Reporting directly to the CEO, you will be expected to create and launch a customer experience function from scratch. The role brings together strategy, product, operations, and customer success, with a strong focus on customer-led transformation in a rapidly growing, data-informed environment. Your work will shape engagement, retention, lifetime value, trust, and long-term business performance.

What you will own

• Set the global customer experience direction across users and partners, making sure the experience is consistent at every touchpoint.
• Improve retention, lifetime value, engagement, trust, and profitability through targeted CX programs and insights-backed actions.
• Map the ideal customer journey, uncover pain points, and lead cross-functional work to improve the end-to-end lifecycle.
• Create and expand a customer experience operating model with clear governance, ownership, KPIs, and decision rights.
• Track and connect CX performance measures to business results such as revenue growth and operational efficiency.
• Coordinate Customer Success, Product Design, Partner Experience, Service Operations, and AI-enabled initiatives.
• Unify Product, Marketing, CRM, and Operations around one customer experience strategy to support organizational change.

What the role requires

You should bring deep executive-level experience in customer experience transformation, ideally within large-scale digital or consumer-oriented businesses.

• At least 10 years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or comparable leadership roles.
• A demonstrated history of lifting retention, lifetime value, engagement, and profitability through customer-focused transformation.
• Solid knowledge of customer lifecycle management, unit economics, and how CX decisions affect the P&L.
• Proven ability to build and scale global customer-centric teams and transformation programs.
• Experience working through senior stakeholders and getting execution done through influence and collaboration rather than direct authority.
• International exposure across multiple markets, along with fluency in Russian and English.
• A strong analytical approach paired with the ability to set and execute a long-term strategic vision.

Benefits and additional information

The package is described as competitive and flexible for top global talent.

• 100% remote work arrangement.
• Salary details will be shared during the recruitment process before an offer is made.
• 28 calendar days of annual leave.
• 7 extra wellness days each year for recovery or household responsibilities.
• Referral incentives of up to $5,000 based on performance.
• 50% reimbursement for training, conferences, and industry events.
• Discounted corporate English language courses.
• Health support of up to $1,000 gross per year for insurance or medical costs for employees and eligible family members.
• Support for equipment or workspace needs, including reimbursement for a home office setup or co-working expenses up to $1,000 gross every three years.
• An internal recognition program where employees can earn rewards that can be exchanged for merchandise, experiences, and team activities.

Hiring and privacy information

The application process is managed by the partner company. Applications are reviewed using an AI-assisted matching process designed to evaluate candidates fairly and quickly against the main requirements. The strongest matches are shortlisted and passed to the hiring company, which handles interviews, assessments, and final hiring decisions.

By applying, candidates acknowledge that personal data will be processed for recruitment purposes and shared with the employer as needed under applicable data protection rules, including GDPR. Candidates may exercise their rights to access, correct, delete, or object to processing at any time. AI tools may also support parts of the recruitment workflow, such as résumé review and response analysis, but final decisions are made by humans. For more details about data handling, candidates may contact the recruiter.