Campaign Manager

About the company

iKhokha describes itself as a fast-moving fintech organisation built for people who enjoy taking bold steps and creating meaningful change. The company says it is one of Africa’s fastest-growing fintech businesses and is focused on supporting small businesses in South Africa through its team of global change-makers.

Role overview

The Campaign Manager will help improve contact centre performance by managing campaigns effectively and fine-tuning dialler operations. This position calls for someone who is proactive, analytical, and focused on improving results, strengthening operational efficiency, and supporting growth through data-led decisions.

Key accountabilities

You will be responsible for improving telesales dialler strategies through lead analysis, workforce planning, and campaign management best practices. The role requires strong experience in contact centre reporting and analytics, campaign and lead strategy development, and full administration of the Connex dialler platform in an outbound telesales setting. A major part of the job is to examine sales funnel data and drive continuous efficiency gains within the telesales environment.

Workforce management

• Create and put into practice workforce planning approaches that support operational targets.
• Monitor performance indicators and share regular feedback with relevant stakeholders.

Dialler management

• Manage customer engagement across multiple communication channels, including voice calls, WhatsApp, and social media messaging.
• Administer, set up, and improve dialler systems to raise productivity and efficiency.
• Track dialler metrics such as connect rates, agent availability, and campaign performance.
• Use practical strategies to strengthen dialler outcomes, including refining dialling logic, improving call lists, and studying call results.
• Identify and resolve dialler-related problems by working with IT teams or external vendors.
• Carry out system testing and assist with upgrades or new rollouts.
• Make sure all dialling operations follow applicable laws and internal policies.
• Handle campaign pacing, call blending, and allocation of agents.
• Watch queue volumes and service levels across each communication channel.
• Apply channel-specific engagement methods to improve the customer experience.
• Build AI-based processes to reduce manual work.
• Support API development and flow integrations.

Lead management

• Develop and maintain processes that support efficient lead handling and conversion.
• Manage different lead campaigns and use funnel data to uncover trends and opportunities for improvement across lead sources.
• Review lead quality and behaviour to refine strategies across telephony, email, and WhatsApp.
• Work closely with marketing and sales teams to ensure smooth lead transfer and follow-up.
• Implement CRM tools and related technology to improve lead management efficiency.
• Upload, check, and maintain customer data files.
• Sort and prioritise calling lists based on business needs.

Reporting and analysis

• Study workforce, dialler, and campaign performance data to identify improvement areas.
• Prepare recurring KPI reports for management.
• Produce campaign performance reports and provide clear recommendations.
• Compile ad hoc reports when requested by management.
• Create agent productivity reports.

Qualifications and experience

The role requires Matric. A university degree or National Diploma in a related field is preferred, ideally with a background in data analysis. Candidates should bring at least 3 to 5 years of experience in campaign management, workforce management, dialler administration, and lead management within a sales call centre environment. Hands-on experience with the Connex dialler system is essential, and familiarity with workforce management software and CRM platforms such as HubSpot is preferred.

Skills and knowledge

You should be fluent in English and at least some other South African languages, both in speaking and writing. Strong analytical thinking, clear communication, and the ability to work well with cross-functional teams are important. Advanced MS Office skills, especially Excel, are required.

Perks and benefits

Joining the team comes with the opportunity to work in a high-growth business where your contribution has visible impact. Benefits include competitive pay and benefits, reduced Gap cover rates, Medical Aid and Group Risk scheme contributions, visionary leadership, study leave, access to on-demand learning, a friendly and collaborative workplace culture, and coffee plus hot beverages from an onsite barista at head office.

Safety notice

The company warns applicants to stay alert for job scams. Applications should be made through the company’s careers page or verified recruitment platforms. No payment, financial details, or unusual personal information should ever be requested during hiring. If anything seems suspicious, candidates are advised to pause and confirm the role through official channels before replying.