Cake Decorator

Role overview

This role is focused on creating visually appealing cakes and desserts while supporting a lively, customer-friendly environment. The position calls for someone who can turn customer requests into finished products on time, while maintaining the standards of quality, presentation, and hygiene expected by the brand.

Core duties

• Handle the cake decoration workflow from order intake through to completion and readiness for customer pickup.
• Create cake designs that match customer instructions, theme requirements, and internal procedures.
• Finish cakes and pastries using icing bags, paper cones, and other decorating methods.
• Build and dress cakes using icing, gels, drawings, decorative kits, airbrushing, edible images, and lettering.
• Use decorating equipment and tools such as airbrush guns, modeling tools, and mixers.
• Prepare soft-serve and cake items, including ready-to-decorate bases where applicable.
• Maintain product quality so that all items meet brand standards for excellence and consistency.
• Operate and care for cake and soft-serve equipment safely, while following health and safety rules.
• Track decorated cake inventory accurately, including reserve stock for holidays, promotions, and high-demand periods.
• Keep the display freezer filled and arranged attractively at the appropriate stock level.
• Carry out sampling activities and help drive product sales.
• Work collaboratively with the team to deliver steady quality, service, cleanliness, and value.
• Keep the work area tidy, organized, stocked, and properly rotated throughout the shift.
• Maintain cleanliness and sanitation across the cake production area and equipment.
• Report issues, irregularities, or significant concerns to the immediate supervisor without delay.
• Follow company standards related to operations, marketing, communications, and brand identity.
• Take on additional tasks assigned by management as needed.

Health, safety, and hygiene

• Maintain required operational hygiene standards at all times in line with cleaning schedules.
• Follow restaurant procedures related to hygiene, fire safety, and life safety.
• Be familiar with emergency exits and evacuation procedures and support others in doing the same.

Work expectations

• Provide customer service in a fun, festive, and memorable environment.
• Stay on your feet for extended periods and maintain attention to detail throughout production.
• Use color awareness effectively when blending icings and building decorative designs.
• Support management in achieving business goals while following the company code of conduct and values.