Business Analyst

About the organisation

Beyond Bank Australia is a customer-owned mutual bank with roots in credit union banking. It serves more than 300,000 customers through 40+ branches across five Australian states and operates as a B Corp with a strong focus on community, inclusion, and sustainability. The workplace is described as friendly, supportive, and designed to help people keep developing at every career stage.

The bank’s guiding principles include being customer-obsessed, empowering communities, doing the right thing the right way, sharing ambition, and championing sustainability.

Role overview

The Business Analyst will support complex business initiatives within the PMO, working closely with a wide range of stakeholders including technical teams, business managers, subject matter experts, and frontline staff. The role requires strong analytical capability to test assumptions, evaluate benefits, and shape practical solutions. A willingness to respectfully challenge established views and contribute creative ideas is important.

This position is a national opportunity, offered on a full-time basis at 75 hours per fortnight, with hybrid working arrangements.

Key responsibilities

• Assist the Project Manager in delivering complex projects that create clear and measurable business efficiencies.
• Operate within the organisation’s change and project management frameworks.
• Consult stakeholders, run meetings and workshops, and gather information needed to define requirements and map business processes.
• Prepare project scopes, business requirements documents, and supporting material for proposals, business cases, and related project documents.
• Build benefits models to demonstrate tangible strategic improvements delivered by project activities.
• Review specifications and business cases produced by other teams to identify improvement or project opportunities.
• Support implementation efforts and help transition delivered work into BAU.
• Assist Project Managers and the PMO with estimating project timelines and budgets.
• Prepare progress and issue updates for the Project Sponsor.
• Work with sponsors to resolve project issues where needed.
• Create process maps and logical data models.

About you

You are highly organised, detail-focused, and comfortable working independently with limited supervision. You have a solid understanding of banking and finance, along with practical business analysis experience. You communicate clearly, work well with different groups across the business, and are confident managing multiple priorities while facilitating workshops and supporting process improvement.

Qualifications and experience

• Strong familiarity with business analysis practices, including BABOK-based methods.
• Hands-on experience in business process improvement.
• Confidence in workshop facilitation and stakeholder engagement.
• Ability to move effectively between business and technical teams.
• Excellent leadership and negotiation skills, with the ability to work autonomously.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, Planner, and Visio for documentation.
• A relevant degree in business administration, IT, economics, statistics, or accounting is desirable.
• Knowledge of business operations and experience in change management is desirable.

Team environment

You will join the PMO team, a collaborative group that supports strategic delivery across the business. The environment is dynamic and varied, with no two weeks the same.

Inclusion and accessibility

Beyond Bank welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities, and culturally diverse communities. The organisation is committed to an accessible recruitment process and can provide adjustments for online applications, selection activities, assessments, or location accessibility requirements. Candidates needing support can contact recruitment@beyondbank.com.au.

Benefits

• Three additional paid work-life balance days on top of annual leave.
• Paid volunteer leave to support charities and community initiatives across Australia.
• Access to employee discounts, wellbeing initiatives, employee and family assistance, and more.
• A flexible and diverse working environment.
• Career development support, including training and coaching.

Recruitment process

The selection process may include a phone screen, video interview, virtual or in-person interview, psychometric testing, and relevant background checks. Some roles may also involve 4 weeks of mandatory full training.

Application and screening notes

Applications close on 18 July 2026, although the role may close earlier if a high number of applications is received. By applying, candidates consent to pre-employment screening at the employer’s expense, including APRA, ASIC, bankruptcy, National Criminal History Check, VEVO, adverse media checks, and reference checks.

Additional information

The organisation states that it uses its business as a force for good as a certified B Corp.