Branch Operations Lead

Role overview

Chase is looking for a Branch Operations Lead to support day-to-day branch activity in Baton Rouge North Market at the Greenwell Springs, LA branch. This role sits at the center of branch operations and works alongside the Branch Manager, branch colleagues, and specialist partners to help deliver accurate, secure, and efficient service. The position focuses on creating a welcoming experience for clients, handling transactions carefully, guiding customers toward self-service tools, and ensuring the branch follows internal standards and regulatory requirements.

The role is also responsible for helping maintain a positive branch environment where clients feel recognized and supported. A key part of the job is balancing client service with operational discipline, including loss control, compliance, audit readiness, and day-to-day process consistency.

Responsibilities

• Partner with the Branch Manager to foster a warm, energetic branch environment where clients receive a strong service experience.
• Welcome clients as they arrive, provide courteous support, assist with transactions, manage lobby traffic, and help schedule appointments.
• Communicate clearly and professionally to understand client needs, guide queue/check-in flow, and make visits smoother and more efficient.
• Oversee branch operations tasks, including cash handling equipment such as the cash vault and ATM, while resolving client concerns promptly and accurately.
• Connect clients with the branch team and specialist partners so their broader financial needs can be addressed effectively.
• Educate clients on self-service banking tools that allow access to accounts at any time.
• Work with the Branch Manager to uphold strong standards in controls, compliance, audit preparedness, and secure branch operations.
• Share policy and procedure updates with branch colleagues to keep the team aligned and informed.

Requirements

• Strong commitment to following banking policies, procedures, and regulatory requirements.
• Excellent attention to detail and the ability to stay organized while managing multiple priorities.
• Demonstrated leadership and branch operations capability, with a focus on transaction accuracy and teamwork.
• Interest in coaching and informing branch colleagues and partners about operational expectations.
• Ability to build client relationships, explain services, and refer clients to the right experts when needed.
• At least 1 year of retail banking experience.
• High school diploma, GED, or equivalent from another country.
• Availability to work branch hours, including evenings and weekends.
• Must complete the Branch Operations Lead Training Program before placement in the role.
• Willingness to travel for in-person training and meetings as needed.
• Preferred: at least 6 months of Associate Banker (Teller) experience.
• Preferred: college degree or military equivalent.

Perks and benefits

• Competitive total compensation package based on role, experience, skill set, and location.
• Eligibility for commission-based pay and/or discretionary incentive compensation in certain roles.
• Health care coverage and wellness support.
• On-site health and wellness centers where available.
• Retirement savings plan.
• Backup childcare assistance.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About the company

Chase is a major financial services organization serving households and small businesses with products and solutions across personal banking, credit cards, mortgages, auto finance, investment advice, small business lending, and payment processing. The company emphasizes long-term customer relationships, digital banking, and customer satisfaction.

Equal opportunity and accommodation

Chase is an equal opportunity employer and values a diverse, inclusive workforce. Hiring decisions are made without regard to protected characteristics such as race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or other legally protected status. Reasonable accommodations are available for religious practices, beliefs, and mental or physical disability needs. The company is committed to equal opportunity for individuals with disabilities and veterans.

Team information

This role belongs to the Consumer & Community Banking division, which supports Chase customers through personal banking, cards, mortgages, auto financing, investment guidance, small business loans, and payment services. The Consumer Banking group combines banking technology with financial solutions for nearly half of U.S. households.