Assistant Store Manager (H)

About the Company

Pet Valu is a North American retail group made up of Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet. The organization serves pet families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

The company also supports local pets in need by partnering with shelters, rescues and charities through adoption events, in-store adoption in selected stores, pet food bank initiatives, donation drives and fundraising campaigns.

Pet Valu describes its team as pet experts who are also pet lovers.

Role Summary

In this Assistant Store Manager role, you will guide and develop the store team to deliver excellent service and help customers choose the right nutrition and other solutions for their pets. This position suits someone eager to grow in a pet-focused retail environment.

Location

Prince George, British Columbia, Canada.

Compensation

Starting wage: $21.20.

Responsibilities

• Ensure store staff consistently meet customer service expectations and maintain positive community relationships, including with organizations such as the Humane Society.
• Support the day-to-day management of employees by helping with hiring, scheduling, training, task assignment, supervision, and coaching.
• Make sure corporate operating standards and procedures are followed across the store.
• Handle administrative work such as placing orders, monitoring inventory, completing store and safety audits, arranging minor repairs, and finishing required corporate paperwork.
• Coordinate the team’s efforts to meet business goals and performance targets.
• Take on additional duties as needed.

Requirements

• At least 2 years of experience in customer service and retail store management.
• Interest and enthusiasm for learning and developing within the pet care industry.
• Friendly, outgoing personality with strong customer service abilities.
• Availability to work scheduled shifts, including weekends and evenings.
• Reliable transportation to and from the store.
• Ability to observe employees, provide feedback on sales techniques, and reinforce excellent service.
• Skill in recognizing team conflicts and escalating issues when appropriate.
• Working knowledge of point-of-sale systems.
• Ability to repeatedly lift up to 50 lbs.
• Prior industry experience is considered an advantage.

Benefits and Perks

• Management training.
• Product knowledge training.
• Employee discounts.
• Competitive pay.
• Paid benefits.
• A career-building environment centered on pets.

Additional Information

This opportunity is with a retail business focused on pet care and community support. The role requires regular weekend and evening availability and involves both customer-facing and operational responsibilities.