Account Manager

Role overview

This position is for an Account Manager focused on motor finance for dealers and brokers. The role is centred on building and protecting relationships with introducing used car dealers and brokers across the Yorkshire patch, while ensuring commercial targets and company standards are consistently met.

Working pattern and location

You will work Monday to Friday, 09:00 to 17:00, for a total of 36.25 hours each week. The role is based in Leeds, with a flexible dealer and broker coverage area that includes parts of Yorkshire such as Leeds, Wakefield, and Sheffield. You will also attend in-person 1:1s and team meetings at office locations, typically Cardiff.

About the company

Tandem is a UK challenger bank founded in 2014 and headquartered in the Northwest. With more than 500 employees across the UK, the business is focused on helping customers make better financial decisions while reducing their environmental footprint. The organisation is recognised as one of the Sunday Times Best Places to Work for 2024 and 2025, and has also appeared in the Sunday Times 100 Tech list in 2025 and 2026. It has further earned Investor in Customers Gold Standard status and Certified Great Place to Work recognition.

What you will do

• Develop new relationships with used car dealers and brokers within your territory.
• Manage existing dealer and broker accounts so they continue to perform strongly against sales and efficiency goals.
• Hold in-person meetings as well as telephone and email negotiations to offer finance solutions.
• Deliver high-quality customer service throughout the relationship.
• Work closely with the wider team and contribute as an active team member.
• Meet business objectives and personal performance targets.
• Take part in 1:1 meetings and team meetings at office locations, usually in Cardiff.

What the role asks of you

• Strong communication skills for dealing with dealers, brokers, and third parties.
• Confidence to work independently, set priorities, and take ownership of your workload.
• Personal accountability for results and performance.
• Ability to communicate clearly, fairly, and accurately in both verbal and written form.
• Comfort working in a target-driven setting with pressure and multiple priorities.
• Good organisation and time management.
• Ability to research, interpret, analyse, and present information clearly to senior leaders and directors.
• Excellent interpersonal ability.
• A proactive mindset and strategic approach in a fast-changing environment.
• Flexibility to handle a range of tasks and work additional hours when needed to meet deadlines or deal with customer queries.
• Confidence presenting to motor dealers and brokers of different sizes and types.

Desirable background

• Prior exposure to motor finance or related work in the motor industry.
• Understanding of the digital marketplace within motor finance.
• Awareness of the regulatory environment affecting the motor sector.

Rewards and benefits

The package includes a salary of £47,500 to £55,000, up to a 20% bonus, and a £600 monthly car allowance. Additional benefits include 25 days of annual leave plus 8 bank holidays, a celebration day for personal milestones, the option to buy or sell up to 5 days of leave each year, healthcare cash plan cover, life assurance at 3 times salary, EV and cycle-to-work schemes, pension matching of 4% employee and 4% employer contributions, a smart tech scheme, 10% off solar panels, access to discounts and cashback through the Tandem Hub, 2 paid volunteering days per year, free cereal/snacks/drinks in offices, and quarterly team social budgets.

Green Deal and extra rewards

Tandem also offers a Green Deal programme. Depending on participation, you may receive additional benefits such as a half-day Friday for volunteering 14.25 hours a year, matched fundraising up to £200 annually, an extra day of annual leave for having renewable energy at home, £500 towards a home charger for driving an electric car, entry into a £200 prize draw for using public transport or having a low-emissions/hybrid car, and a £30 cycling helmet voucher when joining the cycle-to-work scheme. A tree will also be planted in the Tandem Grove as part of the welcome gesture.

Hiring and compliance notes

The company asks candidates to apply promptly because applications may be closed once enough interest has been received. Reasonable adjustments are available during the process where needed. Tandem recruits primarily through direct sourcing and does not accept CVs from recruitment agencies that are not on its preferred supplier list. Background checks form part of the selection process, including credit checks, criminal record checks, and CIFAS Internal Fraud Database checks. The company states that it complies with the Rehabilitation of Offenders Act 1974 and operates as an equal opportunity employer in line with the Equality Act 2010.