Virtual Care Referral Coordinator

Role overview

The Virtual Care Referral Coordinator supports the handling of referral workflows across internal and external orders, with a focus on specialty and imaging coordination. This role helps arrange appointments, confirm insurance coverage, gather results and medical records, and keep both providers and members informed throughout the process.

Included Health is focused on raising the standard of care by connecting members with high-quality virtual and in-person healthcare support. The ideal person in this role is highly organized, service-oriented, and motivated to make a meaningful difference for members.

What you will do

• Support members by phone and messaging within a virtual primary care environment, making sure referrals, prior authorizations, and related orders are routed correctly and completed.
• Help members with directions, facility details, and direct contact numbers for appointments.
• Coordinate medical records so that required documents, imaging, and procedural results are available to outside providers before visits and are also added to the internal chart for review.
• Manage medical records tasks and incoming records requests as needed.
• Assist clinicians with patient paperwork such as Medical Opinion forms and SSI Disability forms when appropriate.
• Partner closely with providers, care teams, patient support, compliance, and other internal groups to keep work moving smoothly.
• Operate effectively in a fast-moving environment with shifting and competing priorities.

What the role requires

• Strong written and verbal communication abilities.
• Excellent people skills and a service-first approach.
• Strong organization, accuracy, and attention to detail.
• Solid time management and the ability to work to deadlines.
• Careful note-taking and clear documentation of actions taken.
• Comfort using Google Suite or similar productivity tools.
• Strong problem-solving ability and practical critical thinking.
• Previous experience in a physician office or medical setting, ideally with exposure to managed care and primary care processes.
• Ability to work independently and use available resources to resolve questions.
• Capability to manage multiple tasks and priorities at the same time.

Compensation

This contract role is paid at an hourly rate of $22.79 to $29.83 in the United States. Pay is influenced by work location, skills, experience, and internal equity. The rate shown applies to funded new-hire positions across standard labor markets in Zones A through C; higher-cost Zone D markets are not currently budgeted for this role.

About the company

Included Health provides integrated virtual care and navigation services. The organization supports members with care guidance, advocacy, and access to personalized virtual and in-person care across urgent care, primary care, behavioral health, specialty care, and more.

Equal opportunity and hiring process

The employer considers all qualified applicants without regard to protected characteristics under federal, state, and local law. Applicants with arrest or conviction records are also considered in line with applicable fair chance laws. The company also uses AI-assisted tools at select stages of hiring to improve efficiency, consistency, and communication; however, hiring decisions are made by recruiting and hiring teams.