Virtual Assistant - Guest Relations & Bookings

About Huzzle

Huzzle connects top-tier professionals with international employers across the UK, US, Canada, Europe, and Australia. Its client base includes startups, digital agencies, and technology platforms operating in sectors such as SaaS, MarTech, FinTech, and EdTech. The company places candidates into full-time remote roles with direct client teams and continues to provide support throughout the engagement.

Role Overview

This position is a full-time, independent-contractor engagement. It is designed for an experienced hospitality specialist who can act as the main operational contact across a portfolio of boutique hotels, bed and breakfasts, and premium short-term rental properties.

The role focuses on managing the full guest experience, from booking coordination and calendar control through to check-out support. The successful candidate will combine hospitality know-how with strong systems experience to keep inventory accurate, maintain excellent guest service, and ensure smooth day-to-day operations across multiple channels.

About the Client

The hiring company is a fast-growing performance marketing and digital media agency that uses creativity, analytics, and technology to deliver growth for brands. Its work spans lead generation, customer acquisition, and multi-channel campaign management for clients in varied global markets. The team operates in a collaborative, remote-friendly environment where ownership, adaptability, and continuous learning are highly valued.

Responsibilities

• Serve as the first point of contact for guest queries, special requests, arrival details, and urgent troubleshooting.
• Manage reservation calendars, availability, rate updates, and booking changes across a mixed property portfolio using Guesty and Uplisting.
• Oversee listing activity and guest review responses on major platforms such as Airbnb, Booking.com, Expedia, and Google, with a focus on protecting reputation.
• Coordinate daily with onsite hotel staff as well as remote housekeeping and maintenance teams to keep turnovers and property readiness on track.
• Manage OTA-related disputes, chargebacks, overbooking risks, and administrative documentation, including arrival reports and operational records.
• Provide dependable after-hours coverage for guest messages and emergencies, including evenings and weekends.

Requirements

• Strong, practical experience with Guesty and Uplisting is essential.
• At least 2 years of experience handling reservations and guest relations in both traditional hospitality and short-term rental environments.
• Excellent English communication skills, both written and spoken, with a polished, empathetic, guest-focused style.
• Availability to work in line with UK business hours, plus flexibility for evenings and weekends when needed.
• In-depth knowledge of OTA platforms such as Airbnb, Booking.com, and Expedia Group, including rate structures and dispute handling.
• Highly organized, proactive, and able to manage a complex portfolio independently.

Nice to Have

• Exposure to dynamic pricing tools such as PriceLabs or Beyond Pricing.
• Experience with hotel channel managers such as SiteMinder.

Benefits

• Work remotely from anywhere and collaborate with international teams.
• Opportunity to grow within companies operating in SaaS, MarTech, and B2B services.
• Access to a peer network of high-performing professionals.
• Support before and after placement from Huzzle.
• Compensation is matched to the client and candidate’s preferences, with salary options tailored accordingly.

Additional Information

This role is set up as an independent contractor arrangement. The position is full-time and fully remote. The company emphasizes support for urgent guest needs outside standard office hours, so evening and weekend availability is part of the role. No fixed salary amount was specified in the source; compensation is described as variable depending on the client and the candidate’s preferences.