UX and Web Design Associate

Role overview

The UX and Web Properties Associate supports the design and product functions by helping build web and digital experiences that are easy to use, engaging, and functional. The role includes user research, usability testing, documentation of user journeys, and the creation of interaction models that inform development. It also involves producing visual assets for digital products and web properties, with a strong foundation in UX principles such as typography and data visualization.

Working with an empathetic, human-centered mindset, this associate partners with developers, advertisers, and other stakeholders to turn product briefs and requirements into flows, wireframes, screens, and interactive prototypes. Accessibility is a key part of the role, with responsibility for ensuring interfaces are usable by people with permanent, temporary, and situational disabilities.

The position also covers core website administration, including maintenance, content updates, performance improvements, and collaboration across content, sales, advertising, and development teams to roll out new features, improve user experience, and support sales and marketing objectives. The role uses and may administer a range of UX/UI and cloud-based CRM platforms.

Work setup and collaboration

This is an on-site role with no remote or hybrid option. Regular in-person meetings and face-to-face collaboration are required, and the associate serves as the on-site liaison for web properties, including participation in the team that supports domain hosting.

Primary responsibilities

• Partner with colleagues to design, test, and implement new or improved web properties that are intuitive and user-friendly.
• Work with stakeholders to clarify the user need and frame the design problem before starting solutions.
• Carry out user research, build wireframes and prototypes, and run usability testing to improve the experience.
• Review competitors and compare product features to identify opportunities for improvement.
• Create user flows, task flows, and detailed wireframes at appropriate levels of fidelity.
• Develop clickable prototypes and end-to-end mockups for testing and validation.
• Maintain brand consistency across programs and products.
• Develop visual systems using icons, illustrations, and photo treatments.
• Apply visual hierarchy, balance, contrast, and layout principles to improve clarity and usability.
• Present complex data in formats that are easy to understand and act on.
• Use typography effectively to support readability and better user experience.
• Conduct interviews, usability sessions, and data analysis to guide iterative design improvements.
• Design navigation and user paths that reduce friction and anticipate user needs.
• Build personas based on user goals, emotions, frustrations, and pain points to support more supportive experiences.
• Observe users directly, identify friction points, and recommend design changes based on feedback.
• Ensure the interface follows accessibility requirements and remains supportive for users with disabilities.
• Configure Zoom settings for institutes and webinars and troubleshoot issues during live sessions.
• Manage Zoom lobby and waiting-room presentation and keep them organized for marketing and participant engagement.
• Support presenters with technical assistance during virtual institutes and classes.
• Set up classes, assign presenters to rooms, and communicate room changes as needed.
• Build a practical understanding of the Zoom platform to improve participant and presenter experience.
• Work with a supervisor and designer to gather digital assets for virtual events and support Zoom advertising calendar updates with the AI team.
• Handle routine website maintenance in coordination with website administration.
• Identify and correct broken links, incomplete descriptions, data issues, and other problems that can affect usability and purchasing decisions.
• Update website content, graphics, and structure on a regular basis.
• Monitor site speed, uptime, and security, and help implement firewalls, backups, and disaster recovery measures.
• Manage web hosting, DNS settings, and domain registration independently or with a team.
• Prepare analytics and reports to support SEO and user-experience improvements.
• Collaborate with developers, designers, sales, finance, and marketing teams to launch new features.
• Take on additional duties as assigned by the supervisor.

Additional information

• Some weekend or off-hours availability may be needed to respond to urgent web property issues.
• Regular scheduled and unscheduled face-to-face planning meetings are part of the role.
• Experience working with remote teams is preferred, though not required.
• A basic understanding of standard business operations is expected, or the willingness to learn quickly.
• The role requires a proactive mindset, continuous improvement thinking, and strong troubleshooting skills in fast-paced settings.

Minimum qualifications

• A Bachelor of Science in User Experience Design or a related field such as Human-Computer Interaction or Computer Science.
• 1 to 3 years of professional experience building interactive prototypes and mockups.
• Advanced capability with Figma, Sketch, Adobe XD, responsive design, and WCAG accessibility standards.
• Demonstrated experience using Figma within an existing design system and style guide.
• Strong hands-on ability with tools and technologies such as Figma, FigJam, Sketch, HTML5, CSS3, Adobe XD, Adobe Photoshop, Adobe Illustrator, InDesign, Azure, JavaScript, and React.
• Excellent documentation and organization skills, including clear annotations and structured files for engineering teams.
• Experience designing for developer tools, enterprise platforms, or other technical environments is a plus.
• Knowledge of learning management systems, content creation, or content delivery systems is highly desirable.
• Comfort working within a team and contributing to shared goals across one department or multiple departments.
• Ability to use CRM software effectively or learn it quickly.
• Strong planning, organization, time management, attention to detail, and interpersonal abilities.
• Excellent communication skills across writing, speaking, and listening.
• Comfort managing multiple priorities and simultaneous projects.
• Initiative, openness to supervision, and consistent workplace professionalism.
• Ability to receive feedback and apply it constructively.
• Reliable attendance, punctuality, and steady follow-through.
• A cooperative, collegial, professional, and trustworthy work style aligned with the organization’s mission and values.
• Comfort working in an open-suite, highly collaborative environment.

Physical requirements

• Ability to remain seated and work at a computer or talk on the phone for up to 8 hours per day, with breaks and lunch.
• Ability to lift, push, pull, or carry up to 30 lbs.
• Occasional travel may be required.

Important note

This description summarizes the typical duties of the role and is not intended to be a complete list. Responsibilities and tasks may change based on business needs, and additional duties may be assigned by the supervisor.