Travel Agent - Chermside
Chermside, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- AUD 94,000 – AUD 94,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Applicants with retail sales experience are suitable, and candidates with travel industry experience will be preferred. People who are flexible with availability and comfortable working weekends are encouraged to apply. The employer welcomes applicants from diverse backgrounds and considers people…
- Resume
- Required to apply
Where you'll work
Job description
About the company
Luxury Escapes is a rapidly expanding travel brand serving up to 7 million subscribers each month through exclusive, time-sensitive travel offers at insider prices.
The business is built by a team that likes to challenge both the travel sector and itself in order to create better experiences for customers.
It has been recognised as one of the AFR’s Best Places to Work, with a strong focus on employee experience. Team members enjoy lunches five days a week, weekly events, the chance to sample the travel products sold by the company, and meaningful opportunities for professional growth.
Role overview
This position is for a retail Travel Agent to join the customer sales team at a new store in Westfield Chermside shopping centre, Queensland.
The role involves handling a busy flow of customers and being responsible for selling travel packages while helping each customer build a memorable trip experience.
Key duties
- Handle sales enquiries in person, over the phone, and through digital channels.
- Respond quickly and professionally to multiple customer queries at the same time.
- Deliver strong service by explaining services, packages, and pricing clearly.
- Suggest practical solutions that work for both the customer and the business.
- Present full upgrade options to members.
- Take ownership of customer sales enquiries and ensure timely follow-up each day.
- Show initiative when solving customer issues and supporting the team.
- Address complaints within the required timeframe or pass them to the right team so they are resolved properly.
Candidate profile
The company is seeking someone who is friendly, easy to approach, professional, and genuinely enjoys helping people plan an ideal luxury holiday.
A background in retail sales is expected, and travel industry experience will be viewed favourably.
The right person should be comfortable working toward KPIs, enjoy a competitive environment, adapt their availability as needed, communicate clearly in writing and verbally, pay close attention to detail, and be strongly focused on customer sales. A drive to achieve targets and a willingness to take on challenges are also important.
Benefits and work environment
- Strong earning potential, with average first-year earnings of $94,000 plus superannuation and penalties.
- Flexible hours, including weekend shifts.
- Opportunity to work with a high-performing team.
- Access to a first-class health and wellbeing program.
- Positive, flexible workplace with monthly celebrations.
- Discounted travel, birthday leave, and additional employee benefits.
Equal opportunity and adjustments
Applicants are encouraged to apply even if they do not meet every requirement. The company welcomes people with different backgrounds and makes hiring decisions based on experience and skills.
Luxury Escapes does not discriminate on the basis of gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability. The workplace is collaborative, inclusive, and respectful, and candidates can request reasonable adjustments during the interview process.
The company has also committed, as a 2026 Circle Back Initiative employer, to respond to every applicant.