Transport Management

Role overview

This position is responsible for steering the organization’s transport and mobility function end to end. The role focuses on ensuring employee movement is safe, dependable, cost-efficient, and fully compliant through centralized transport processes, vendor oversight, and optimized routing.

Transport operations and fleet management

• Manage day-to-day transport activities across all sites, including employee commuting, shuttle movements, and pool vehicle usage.
• Ensure the fleet, whether owned or outsourced, remains available, well-utilized, and operational.
• Track driver deployment, monitor trip activity, and improve operating efficiency.

Vendor and contract management

• Handle relationships with transport vendors, fleet operators, and other service partners.
• Set, measure, and review service levels covering punctuality, safety, and service quality.
• Lead commercial discussions, contract renewals, and periodic reviews of vendor performance.

Route planning and optimization

• Build and refine routes, duty rosters, and capacity plans.
• Use route-optimization tools and GPS-enabled tracking to improve visibility and control.
• Increase load efficiency, trip productivity, and lower cost per employee trip.

Transport management system governance

• Drive the rollout and governance of the Transport Management System (TMS).
• Maintain accuracy in trip validation, billing checks, and discrepancy closure.
• Support automation of dispatch, tracking, and reporting workflows.

Cost control and budget management

• Track transport expenditure across business units and locations.
• Implement savings opportunities through route rationalization, vendor consolidation, and better fuel utilization.
• Monitor and report metrics such as cost per kilometer and cost per employee movement.

Safety and compliance governance

• Ensure adherence to road safety rules, driver background checks, driver training, vehicle fitness requirements, permits, and insurance.
• Implement and monitor EHS standards and incident-handling protocols.

Employee experience and service delivery

• Provide employees with safe, reliable, and timely transport support.
• Manage grievances, complaints, and escalations related to transport services.
• Improve service quality and ensure pickup/drop schedules are followed.

Governance, MIS, and reporting

• Develop centralized dashboards and trackers for vehicle utilization, punctuality, cost analysis, and vendor performance.
• Present monthly governance updates to leadership and promoters.
• Provide business-unit-wise transport governance assurance.

Key deliverables and KPIs

• On-time performance percentage
• Fleet utilization percentage
• Cost per kilometer and cost per employee
• Vendor SLA adherence percentage
• Safety incidents and compliance score
• Route optimization savings percentage

Qualifications and experience

A graduate degree is required, and an MBA is preferred. The role calls for 12 to 20+ years of experience in transport management, fleet operations, mobility services, employee transportation, or other large-scale operational environments. Experience handling multi-location transport operations and vendor ecosystems is important.

Reporting and role scope

The position reports to the Head – Group Administration and involves managing transport leads, vendors, and fleet partners. It is a corporate internal transport management role with pan-India, multi-location governance responsibilities.

Additional information

Location: Ahmedabad, Gujarat, India.