TikTok Live Operations Supervisor

About TYMO

TYMO is a rapidly expanding beauty technology company focused on innovative hair styling tools such as straighteners, curlers, and high-speed dryers. With significant traction on TikTok Shop and direct-to-consumer channels, we are actively scaling our U.S. livestream operations and building a comprehensive live commerce ecosystem. Our product line is driven by innovation, supported by U.S. patents and a robust pipeline of new releases. We are seeking entrepreneurial and results-oriented individuals to join us as we continue our growth trajectory.

About the Role

We are looking for a highly motivated TikTok Live Operations Supervisor to spearhead and enhance our livestream business within the U.S. market. This position is perfect for someone who excels in a dynamic, high-growth setting and desires direct responsibility for business outcomes. You will be instrumental in expanding TYMO’s live commerce operations through strategic planning, real-time execution, team coordination, and performance optimization. TYMO's U.S. live commerce business is currently experiencing accelerated growth, presenting substantial opportunities for career advancement and increased responsibility. This role suits individuals who thrive in fast-paced environments, embrace challenges, and aim to grow with a scaling enterprise.

Key Responsibilities

• Livestream SOP & Lifecycle Management: Develop, refine, and implement Standard Operating Procedures (SOPs) for the entire livestream workflow. This includes pre-live planning (content scripts, pricing strategies, promotional activities, host training, scheduling), in-live operations (real-time monitoring, audience engagement, conversion rate optimization, issue resolution), and post-live analysis (performance evaluations, detailed reporting, summary documentation, and action plans for improvement). The ideal candidate will be comfortable operating in a fast-paced, performance-focused setting with frequently shifting priorities.
• Team Training & Live Execution: Provide comprehensive training and ongoing support to livestream hosts and co-hosts covering product knowledge, effective sales techniques, platform functionalities, and audience engagement strategies. Collaborate closely with livestream talent and support staff to ensure seamless execution and compelling on-camera delivery.
• Real-Time Data Analysis & Performance Optimization: Diligently monitor and optimize critical performance indicators such as Gross Merchandise Volume (GMV), Gross Profit Margin (GPM), Click-Through Rate (CTR), Conversion Rate (CVR), and customer retention rates. Analyze daily and weekly performance data to identify trends, pinpoint areas for improvement, and swiftly adapt live strategies to maximize results.
• Campaign & Traffic Coordination: Assist in the planning and execution of marketing campaigns, including the development of promotional strategies, product and pricing plans, script creation, coordination of GMV maximization efforts, and management of paid live traffic. This also involves testing and implementing new TikTok platform features.
• Cross-Functional Communication: Serve as a primary liaison between TYMO and various stakeholders, including TikTok platform representatives, internal marketing departments, supply chain and logistics teams, and the host/co-host teams. Ensure consistent alignment across all operational facets to support the expansion of livestream activities.

Qualifications

• Experience: A minimum of 2-3 years of direct experience in TikTok live streaming operations is highly preferred. Professionals with substantial e-commerce operations backgrounds (e.g., Amazon, Shopify, social commerce) and a keen interest in TikTok live commerce are also strongly encouraged to apply.
• Industry Background: Prior experience in the beauty/personal care, hair tools, small household appliances, or consumer electronics sectors is a significant advantage. Candidates should possess a solid understanding of consumer behavior and the principles of conversion in live commerce environments.
• Skills & Attributes: A deep understanding of the TikTok Shop ecosystem, livestream operational dynamics, and current platform trends is essential. Must possess strong analytical skills to translate data into effective growth strategies. Excellent execution capabilities with meticulous attention to operational details are required. The ability to perform effectively in a rapidly changing business landscape and make swift decisions under pressure during live sessions is crucial. Strong communication and leadership qualities, coupled with a proactive approach and a strong sense of ownership, are highly valued.

Why Join TYMO?

• High Growth Opportunity: Become a foundational member of a rapidly expanding beauty tech brand during a pivotal phase of its U.S. market expansion, playing a key role in shaping our livestream business.
• Career Development: This role offers significant long-term career progression prospects for individuals who consistently achieve results and embrace responsibility in a fast-scaling environment.
• Performance-Based Incentives: Beyond the base salary, this position includes performance-based commission opportunities directly linked to business growth and live performance metrics, offering substantial earning potential for high achievers.
• Direct Business Impact: Your contributions will directly influence TYMO’s growth on TikTok Shop, enhance brand visibility, and drive revenue performance in the U.S. market.

Additional Information

Location: Glendale, Los Angeles, CA
Reporting to: Head of US Operations