Territory Manager (Newcastle)

About EatClub

EatClub is focused on helping restaurants and bars prosper through technology that brings more customers through the door. The platform helps more than 2 million customers find great venues and access live offers that can reduce the bill by up to 50%, while also supporting over 4,000 venues to lift table occupancy, boost visits, and grow revenue.

The business has recently been recognised as #11 in the 2025 Deloitte Tech Fast 50. Backed by founders and leaders in food tech, EatClub has grown into a fast-scaling team of 150+ people and is expanding quickly.

Why this role stands out

• You will own your region end-to-end, with strong autonomy and responsibility for results.
• You become the local face of EatClub in a market you can actively shape.
• You will work in a category that venues and customers genuinely enjoy engaging with.
• There is a visible progression path into larger territories, state leadership, or new market launches.
• Team benefits include staff discounts and dining vouchers through EatClub.

What the role involves

As Territory Manager, you will run your patch like a business. While you sit within the state team, you are the main owner of performance in your region and are expected to work independently. The role combines account management with new business development, requiring you to know your operators, stay active in the market, and make decisions based on both data and local insight.

Some weeks you will be focused on venue retention and growth: reviewing performance, rescuing accounts at risk, and improving deal performance. Other weeks you will be prospecting, replacing lost venues, and filling gaps across your territory. You will also build relationships with local industry bodies, councils, precinct groups, and operators, while partnering with marketing on local activity and sharing market intelligence with the wider business.

Key responsibilities

• Take full ownership of territory performance, including revenue, transactions, venue mix, and brand visibility.
• Manage and develop existing venues through regular performance conversations, deal reviews, pause-save and churn-save actions, and high-touch in-person support for priority accounts.
• Bring in new venues to replace churn and close coverage gaps in the market.
• Map the territory carefully and target the right venues in the right suburbs at the right density.
• Work with the wider sales team while acting quickly on opportunities you identify yourself.
• Build and maintain relationships with local hospitality bodies, councils, industry groups, precincts, and key operators.
• Support local marketing initiatives, events, and activations that lift both venue and customer growth.
• Use platform data and on-the-ground intelligence to spot issues early and act on them.
• Contribute market learnings back to the business so regional strategy keeps improving.
• Track and manage the overall health of the territory through audits, whitespace analysis, and churn intervention.

Types of work you may handle

• Territory health reviews to assess venue mix, deal quality, and missing coverage, followed by an action plan.
• Whitespace closing by identifying venues absent from the platform and building a structured approach to secure them.
• Local market activations through campaigns, sponsorships, or events with the marketing team.
• Churn intervention programs using data and local relationships to reach at-risk venues before they leave.

Experience and attributes required

• 2 to 4 years of experience across account management and new business sales.
• A proven record of both managing an existing portfolio and winning new business.
• Sound commercial judgement, including knowing when to deepen an account and when to move on.
• The ability to work with a high level of independence and organise your own priorities.
• Confidence and presence when dealing face-to-face with venue operators and industry contacts.
• Comfort building relationships across local networks and hospitality communities.

Nice-to-have background

• Experience in hospitality, food tech, SaaS, or marketplace businesses.
• Strong local knowledge of the target region, including key operators and precincts.
• An existing network within the local hospitality scene.
• Experience launching or scaling a new market.
• Background in territory-based or field-led commercial work.

Who will succeed in this role

• People who act like owners and treat the territory as their own business.
• Self-starters who spot opportunities before being asked.
• Commercially driven professionals who care about outcomes, not just activity.
• Professionals who are visible in the market and comfortable being known locally.
• Organised, adaptable people who can move quickly and take initiative.

Growth and progression

Strong performance should lead to a bigger and healthier territory, stronger market presence, and greater recognition across the local hospitality community. High performers may progress into larger regions, state-level leadership, or roles supporting new regional market launches as the company grows.

Not the right fit if

• You prefer to work mainly from a desk rather than being out in the market for most of the week.
• You are uncomfortable with the sales component, including replacing churn and signing new venues.
• You need a highly structured environment with day-to-day direction.
• You do not want to be visible and well connected within your local industry.

Additional note

If you want to try the platform before your interview, first-time users may optionally use the code ECAPPLY5 to receive a $5 voucher. This is entirely voluntary and will not affect your application or interview process.

Even if you do not meet every requirement, you are encouraged to apply. The company values hunger, potential, and the ability to grow, not only past experience.