Telephone Operator - Arabic Speaker
Abu Dhabi, United Arab Emirates · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Diploma in Hospitality
- Eligibility
- Candidates with a hospitality diploma or degree and prior experience in a similar telephone operator or front office role are suitable. Arabic speaking ability is required by the position title, and applicants should be able to work in Abu Dhabi on an onsite, full-time basis.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
Al Maha Arjaan by Rotana is seeking an energetic, self-driven Front Office professional to join the team as a Telephone Operator. The role focuses on delivering prompt, courteous, and guest-oriented call handling so that every interaction contributes to a memorable stay.
Key Duties
- Answer guest calls in a warm, polished, and professional way.
- Coordinate smoothly with other departments to keep service delivery seamless.
- Respond to requests and questions with courtesy, professionalism, and a service mindset that goes beyond expectations.
- Address guests by name when they call, in line with the Rotana service standard.
- Keep updated on hotel information and local service offerings.
- Stay aware of guest details using the Opera guest profile system.
- Prepare management long-distance call vouchers and log them on the traffic sheet.
- Track wake-up call requests and ensure they are completed on time and to standard.
- Operate the switchboard efficiently so internal and external calls are transferred quickly and accurately.
- Record messages for guests and management according to the required procedure.
Education and Experience
A diploma or degree in hospitality is preferred, along with relevant prior experience in a similar role. Strong spoken and written English is essential, together with clear voice control and delivery. Being computer savvy and having used Opera before will be considered an advantage.
Core Competencies
The right candidate will be highly guest-focused, proactive, confident, and approachable. This person should perform well in a busy, high-pressure setting, work effectively as part of a team, and enjoy collaborating with colleagues and guests from diverse backgrounds. Important strengths for the role include job understanding, accountability, respect for differences, customer orientation, adaptability, and teamwork.
Additional Information
This position is based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, and is a full-time onsite role. Arabic speaking ability is specified in the job title.