Job description

Role Overview

We are looking for a Technical Support Specialist to deliver exceptional IT assistance. This role demands excellent problem-solving skills, proficient communication, and proven experience in a help desk environment to support end users efficiently.

Key Responsibilities

Offer support for issues related to hardware, software, and network systems.
Quickly identify and resolve technical problems.
Manage support tickets and respond to user requests via phone, email, and ticketing platforms.
Install, set up, and maintain computers and application software.
Provide remote assistance to users by utilizing remote access software.
Record all incidents, solutions, and protocols within the ticketing system.
Work collaboratively with IT teams to escalate and address complex technical challenges.
Maintain excellent customer service by communicating effectively and following up diligently.

Candidate Requirements

Possess a Diploma or Bachelor's in Computer Science, IT, or a related discipline.
Demonstrate advanced proficiency in the English language.
Have at least one year of experience in an IT Help Desk or an equivalent technical support position.
Strong grasp of computer hardware, software, and networking fundamentals.
Experience with IT ticketing systems and remote support tools is essential.
Thorough knowledge of troubleshooting techniques.

Essential Skills

Exceptional communication capabilities.
Meticulous attention to detail with capability to perform well under stress.
Familiarity with ITIL best practices is advantageous.