Team Leader

Role Overview

The Team Leader is part of the store management group and supports the Store Manager and Assistant Store Manager in handling the day-to-day running of a retail location in Campbell River, British Columbia.

Key Duties

• Supervise store associates, offering direction, coaching, and hands-on support.
• Oversee merchandise presentation, shelf replenishment, and the handling of incoming shipments, including boxing and unboxing.
• Maintain high standards of customer service throughout the store.
• Carry out manager-on-duty responsibilities such as monitoring breaks, timekeeping, and attendance.
• Apply and uphold visual merchandising standards across the sales floor.
• Respond to customer concerns and work to resolve complaints quickly and professionally.
• Help keep the store safe, organized, and clean.
• Handle cash-related duties and support store opening and closing procedures when required.
• Take part in inventory activities and assist with employee training.
• Track assigned follow-up tasks and contribute to hiring and performance management activities.

Experience and Qualifications

• At least 1 year of retail work experience is required.
• Prior supervisory experience of 1 to 2 years is needed.
• Candidate should be motivated to grow within the company.
• Availability must cover days, evenings, and weekends.
• Strong leadership and communication abilities are essential.
• Must be able to manage several tasks and priorities in a busy, high-traffic environment.

Benefits and Growth

• Opportunity to work in a dynamic and varied environment.
• Access to a competitive pay and benefits package for eligible employees.
• Company-matched pension plan for eligible employees.
• Structured onboarding and training program.
• Career advancement opportunities within the organization.

Additional Information

Full-time employee benefits apply only after full-time status is reached. This occurs after working 25 hours per week for 16 straight weeks, with a one-week allowance below 25 hours.

Artificial intelligence may be used only as part of the assessment process to assist recruitment. It does not make rejection decisions. Final hiring decisions are made by a human recruiter.