Team Lead Ocean Freight Export

About the Company

PSA BDP is part of the PSA Group and provides globally integrated, port-focused supply chain, transport, and logistics services. Headquartered in Philadelphia, PA, the company has a worldwide workforce of more than 5,500 people and works with a diverse, close-knit team culture. Its customers include over 5,000 organizations, among them major multinational businesses in the chemical, retail and consumer, life sciences and pharmaceuticals, and electric vehicle and industrial sectors.

The organization promotes growth-oriented careers and offers opportunities for people who want to contribute to a larger global network.

Role Overview

The Düsseldorf office is seeking a Team Lead for Ocean Freight Export to oversee daily operations, guide the team, and support service quality, customer satisfaction, and continuous improvement.

Operational Leadership

• Direct, coordinate, and monitor the day-to-day work of the ocean freight export team.
• Allocate tasks, track workloads, and make sure operational steps and deadlines are met on time.
• Ensure adherence to relevant regulations, documentation requirements, and internal policies.
• Assist with operational budgeting and contribute to cost control and financial planning activities.

Customer and Stakeholder Management

• Build and sustain strong partnerships with key clients to maintain high service standards and customer satisfaction.
• Serve as the primary operational point of contact for internal teams, suppliers, and outside service providers.
• Help grow existing accounts and support new business development in line with company goals.

Process and Performance Improvement

• Track KPIs and ensure service performance consistently meets or exceeds customer expectations.
• Spot opportunities to improve processes and put more efficient ways of working into practice.
• Use IT tools and cost-saving initiatives to simplify and enhance operational workflows.

Team Development

• Coach team members, provide guidance, and share regular feedback on performance.
• Organize training and support ongoing skill development within the team.
• Encourage a cooperative, high-performing, and motivated working environment.

Requirements

• Between 5 and 10 years of experience in ocean freight operations, including at least 3 years in a supervisory or leadership position.
• A bachelor’s degree in Supply Chain Management, Logistics, International Business, or comparable commercial training such as freight forwarding and logistics services coordinator qualification.
• Hands-on experience with ocean freight export shipments and related operational procedures.
• Strong knowledge of international shipping operations, paperwork requirements, and logistics processes.
• Very good written and spoken German and English.
• Advanced working knowledge of Microsoft Office tools, especially Excel, Word, and Outlook.
• Flexibility to adapt to changing processes, policies, and operational demands.
• Strong leadership, planning, and decision-making abilities.
• Comfort working in a fast-paced environment with shifting priorities.

Additional Information

The role offers an open working culture in an international environment, significant creative freedom, flexible working hours, attractive pay linked to performance, and social benefits such as a job ticket and kindergarten allowance.

Applicants should share their earliest possible start date and salary expectations when applying. The job references use gender-neutral wording. For questions, candidates can contact the HR department at personal@bdpint.com.