Supportive Housing Navigator

Role overview

This position is based in New Plymouth and sits within a dedicated team delivering vital social services. The role focuses on helping people in supportive housing work through life challenges, improve wellbeing, and move toward stable, affordable long-term housing. It is centred on social development, empowerment, and practical support through assessment, goal planning, intervention, feedback, and review.

Key accountabilities

• Provide a professional, compassionate, and effective service to individuals, families, and communities.
• Approach people with inclusion, acceptance, and genuine interest while acknowledging their story and goals.
• Listen carefully and support people to reflect on their situation and develop practical solutions that build lasting independence.
• Link clients to internal and external supports based on their goals so better outcomes can be achieved.
• Work in line with the organisation’s Model of Care, policies, and procedures.
• Track progress against expected outcomes and ensure reporting is accurate and aligned with practice.
• Connect people with services such as Community Ministries and Corps programmes that can improve their circumstances and address individual needs.
• Develop and maintain effective relationships with clients and stakeholders.
• Support the delivery of the social housing programme.
• Remain committed to the organisation’s mission and values.
• Follow all health and safety requirements and related policies.

Candidate profile

• A relevant tertiary qualification at Level 5 or above in social services or a related field is required.
• At least 2 years’ experience in case management and holistic, wrap-around support.
• Ability to work respectfully with people from diverse backgrounds, including those facing hardship, trauma, or mental ill-health.
• Strong commitment to walking alongside people and encouraging them to take ownership of their goals.
• Capacity to adjust communication and approach depending on the audience and situation.
• A practical, solutions-oriented mindset with maturity and empathy when solving problems and removing barriers.
• Self-motivated in identifying training needs and professional development opportunities with a line manager.

What’s on offer

• An extra week of Salvation Army leave each year, credited annually on 1 July.
• Access to free, confidential counselling for wellbeing support.
• Subsidised flu vaccinations.
• Discounted medical insurance with Southern Cross.
• A TSA discount card with offers from retailers including Beaurepairs, Noel Leeming, Placemakers, and Torpedo7.

Hours and remuneration

This is a permanent full-time role of 40 hours per week. The starting salary is between $58,000 and $77,107.21, with final pay determined by the selected candidate’s relevant experience and the pay equity agreement.

Organisation and values

The Salvation Army is an equal opportunity employer and values diversity in the workplace. As a worldwide evangelical Christian church and human service organisation, it is committed to caring for people, transforming lives, and reforming society through the love of God shown in Jesus. The successful applicant will need to demonstrate an ability to align with the organisation’s mission and values.

Children’s worker requirements

Under the Children’s Act 2014, applicants with a Schedule 2 conviction must either provide an Exemption Certificate for Core Children’s Worker roles or complete an internal assessment for other Salvation Army positions.