Supply Chain Associate

About the Company

Krystal Biotech is a genetics-focused biopharmaceutical company working to discover, develop, manufacture, and commercialize genetic medicines for diseases with significant unmet medical need. Established in 2016, the company is known for its proprietary gene therapy platform, its commercial-scale manufacturing capabilities, and a patient-centered commercialization approach.

The company has achieved U.S. FDA approval for VYJUVEK®, the first and only redosable gene therapy for Dystrophic Epidermolysis Bullosa (DEB). It continues to advance a pipeline of investigational medicines across respiratory, oncology, dermatology, and ophthalmology.

Headquartered in Pittsburgh, PA, Krystal operates two CGMP manufacturing facilities and maintains teams across the globe, including satellite offices in Switzerland, Germany, and Japan. The organization values scientific integrity, curiosity, resilience, and a strong sense of care in the work it does.

Role Overview

Krystal Biotech is hiring a Supply Chain Associate to support finished product distribution, cold chain logistics, and coordination with third-party logistics partners. This role is important to maintaining compliant, temperature-controlled, and timely delivery of pharmaceutical products to patients and partners worldwide.

The associate will manage outbound shipment coordination, support export activity, work with specialty courier partners, and serve as the central contact for shipment-related exceptions. The position works closely with Quality, Supply Chain, Manufacturing, and external logistics vendors to maintain GMP and GDP compliance.

This is an onsite role based at the South Side facility in Pittsburgh, PA.

Key Responsibilities

• Oversee finished-product outbound logistics from dispatch through final delivery, with attention to visibility and on-time performance.
• Monitor outgoing orders, verify deliveries, and keep internal and external stakeholders updated on shipment progress.
• Inform partners about incoming shipments and align on delivery timelines.
• Take ownership of cold chain movements, including frozen and other temperature-sensitive pharmaceutical shipments.
• Coordinate temperature-controlled transport and monitor shipments to protect product quality.
• Work with specialty courier and white-glove logistics providers such as FedEx Custom Critical, World Courier, UPS Premier, and QuickStat.
• Prepare and maintain global shipping paperwork, including commercial invoices, certificates of origin, delivery notes, and export-related documents.
• Confirm that documentation is complete and accurate to help clear customs without delay.
• Coordinate international air freight and other complex export movements.
• Ensure commercial invoices, delivery notes, certificates of analysis, and import permits are properly aligned.
• Act as the main contact for logistics exceptions such as delays, temperature excursions, and shipment complaints.
• Lead prompt investigation, resolution, and communication of logistics issues.
• Work daily with 3PL partners to manage inventory, including receipt of finished goods and outbound distribution.
• Review 3PL invoices and reconcile them with contracted services.
• Support monthly logistics reports and performance monitoring.
• Maintain accurate records and support GMP/GDP compliance through adherence to internal procedures.
• Track serialization system alerts and shipment data for both inbound and outbound activity.
• Investigate and escalate serialization-related exceptions when required.
• Provide procurement assistance through cross-training on purchase requisitions, purchase orders, and order changes.
• Complete other duties as assigned.

Experience and Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Life Sciences, or an equivalent mix of education and relevant experience.
• 2 to 4 years of experience in pharmaceutical logistics, supply chain, or distribution operations is strongly preferred.
• Prior exposure to cold chain logistics and handling temperature-sensitive products is preferred.
• Working knowledge of international shipping requirements, export paperwork, and customs processes.
• Experience coordinating with 3PL providers and specialty courier services is strongly preferred.
• Understanding of GMP, GDP, and regulated pharmaceutical environments.
• Strong planning, organization, and problem-solving abilities with the capacity to manage several priorities at once.
• Clear communication skills and the ability to collaborate across functions.
• Ability to work independently in a fast-moving environment.

Equal Opportunity and Agency Notice

Krystal Biotech is committed to equal employment opportunity and affirmative action. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.

Unsolicited resumes from headhunters or staffing agencies will not be accepted through this site or directly by managers. The company will not pay fees to any third-party agency or company without a signed agreement in place.

Additional Information

This posting does not specify salary, number of openings, application deadline, start date, or shift details.