Supervisor UK

Role overview

We are looking for a Supervisor to join the restaurant team in Whitstable. In this role, you will partner with the General Manager and Assistant Manager to deliver an excellent customer experience, support the safe day-to-day running of the business, and maintain high standards so every shift operates smoothly. This position also offers scope to grow your career with guidance and support along the way.

Compensation

Pay starts at £12.92 per hour, with tronc and additional benefits.

What you will receive

• 50% discount for you and your friends at Zizzi and ASK Italian, including drinks
• Free meals and heavily reduced menu items while on shift
• A generous tronc arrangement so customers can reward great service
• Access to Wagestream for instant access to wages already earned
• Discounts on cinema tickets, travel sites, and major brands
• Access to the online Zizzi community for rota and payslip information
• Free Employee Assistance Programme support, including GP access and wellbeing help
• 28 days of holiday, pro rata
• Opportunities to learn, develop, and progress within the business
• Company pension contributions
• Zizzi-branded T-shirts and aprons provided

Key duties

• Lead shifts with confidence and keep the full restaurant operation running effectively across front of house and back of house
• Coach the shift team to deliver the brand’s customer service standards and ensure guests enjoy a consistently great experience
• Guide the front of house team in creating positive moments for customers
• Share your enthusiasm for food and help ensure every dish sent out during your shift meets the expected standard
• Keep the restaurant looking great and make sure processes, policies, and guidelines are followed
• Work closely with the wider team to provide excellent service and take pride in the experience delivered to guests

Values

The team works to the Zizzi values: growth, individuality, drive, togetherness, and fun. The culture emphasizes continuous improvement, celebrating differences, taking initiative, supporting one another, and enjoying the workday while staying focused on results.

About the team culture

Zizzi describes itself as a family where the emphasis is on teamwork rather than individual performance. Customers are part of that shared approach too.