Strategic Account Manager

Company overview

Pacific Computers Ltd, established in 1996, has grown into a specialist technology partner covering IT hardware, software, and audio-visual needs through one coordinated service. The business designs, installs, and supports a wide variety of AV-led systems, combining them into solutions that are both seamless and adaptable.

The company places strong emphasis on service quality, supported by in-house teams who handle everything from pre-sales design and consultancy to support and tender responses. This approach helps maintain a consistent standard across all customer interactions.

Pacific also invests heavily in employee development so the team stays current with both existing and emerging technologies. Its certifications include ISO 9001:2015, ISO 14001:2015, and Safe Contractor, and it holds partner accreditations with HP Gold Partner, Dell Gold Partner, Crestron Elite Partner, Extron Accredited Partner, and Canon ProAV Advanced Partner.

Role summary

This is a full-time Strategic Account Manager position within Pacific’s Ireland sales team, based in Dublin and the surrounding area. The role is hybrid, with travel required across the territory and occasional office attendance in Dublin for collaboration, relationship-building, and sales meetings. The frequency of office visits will depend on the candidate’s location.

The salary is a competitive base package depending on experience, along with a car allowance, uncapped commission, and the possibility of an annual bonus for exceeding targets.

What the role involves

The successful candidate will focus on growing Pacific’s customer base across corporate, retail, entertainment, and education markets. A strong understanding of AV solutions is essential, as the role involves translating customer needs into clear briefs for the technical team so that tailored proposals can be developed.

Responsibilities

• Drive revenue growth by winning new business opportunities.
• Consistently meet and surpass monthly sales targets.
• Create quotations and commercial proposals aligned to client requirements.
• Support the preparation of tender documents and bid submissions.
• Meet clients and carry out site surveys to capture requirements and align expectations.
• Take part in internal sales reviews and present forecast updates.
• Develop and maintain strong long-term client relationships.
• Build productive relationships with suppliers and distributors.
• Represent the business at trade shows and networking events.

Requirements

• Demonstrated history of achieving sales targets.
• At least 3 years of experience in a comparable AV sales position; this will be verified during the interview process.
• Working knowledge of video conferencing, digital signage, meeting room, and classroom AV systems.
• Ability to qualify prospects and convert leads from initial contact through to project completion.
• Capability to build trusted, long-term customer partnerships.
• Strong written and spoken communication skills.
• Good working knowledge of MS Office.
• Comfortable performing well under pressure.
• Excellent interpersonal skills.
• Understanding of AV technologies, including VC and UC.
• Ability to work independently as well as collaboratively.
• Flexible, adaptable, and aware of emerging technology trends.
• Full and clean driving licence.

Preferred qualifications and experience

• CTS qualification.
• ECS certification.
• Background in IT sales.

Additional information

The role requires travel. It is hybrid rather than fully remote, and the candidate must be able to attend the Dublin office from time to time.

The position calls for a mid to high level of AV technical knowledge, particularly across current and emerging technologies, to ensure customer needs are clearly communicated to internal technical teams.

The company values people who are confident, highly motivated, and driven, with the ability to work effectively within a sales team while also managing tasks independently.

There is no fixed stipend or salary figure stated; compensation is described as competitive and commission-based, with additional earning potential through bonus arrangements.

Who should apply

Professionals with a solid background in AV sales or account management, particularly those with experience developing new business and managing client relationships in the Dublin area, will be well suited to this position.