Store Manager - Retail (M&S)

About the Employer

Al-Futtaim Group began in the 1930s as a trading enterprise and has grown into one of the region’s most diverse and forward-looking privately owned businesses, based in Dubai, UAE. Its operations span automotive, financial services, real estate, retail, and healthcare, with a workforce of more than 35,000 people across over 20 countries in the Middle East, Asia, and Africa. The group works with more than 200 globally respected and innovative brands and continues to expand through strong entrepreneurship and a deep focus on customers. Its values are built around respect, excellence, collaboration, and integrity, which guide the company’s efforts to enrich customer lives every day.

Role Overview

The Store Manager is accountable for the store’s overall performance, balancing leadership and direct operational involvement to deliver sales growth, strong service, and disciplined execution. The role requires driving commercial results, maintaining compliance with company standards, and creating a positive shopping and working environment for both customers and staff.

Key Accountabilities

• Shape and implement plans that help the store achieve and outperform sales and profit targets.
• Track sales on a daily and weekly basis and adjust actions in response to customer demand, competitor movement, and market changes.
• Increase revenue through smart product placement, promotions, and upselling.
• Review KPIs regularly to spot opportunities for growth and performance improvement.
• Keep inventory under control to reduce stock shortages and excess stock that could affect revenue.
• Lead, coach, and inspire the store team while building an inclusive and high-energy workplace.
• Hire, train, and integrate new employees so they can perform confidently in their roles.
• Carry out performance reviews and provide constructive feedback, recognition, and development support.
• Identify promising team members and prepare them for future leadership responsibilities.
• Set and maintain a high customer service standard that reflects the brand’s values.
• Handle complaints and concerns quickly, professionally, and with a solution-focused approach.
• Ensure the store remains inviting and customer-friendly at all times.
• Use customer feedback to improve service quality and overall satisfaction.
• Oversee daily store activities such as replenishment, cash handling, and upkeep.
• Make sure all operational and safety processes are properly followed.
• Train the team on operational best practices and resolve service or process issues effectively.
• Maintain strong visual merchandising standards and keep product displays neat, appealing, and aligned with brand guidelines.
• Work with the visual merchandising team to ensure displays support seasonal themes, promotions, and sales goals.

Required Skills and Experience

• Hands-on experience with sales planning and profit improvement.
• Clear and effective communication with strong interpersonal ability.
• Ability to deliver a consistently high level of customer service.
• Strong organization, coordination, and problem-solving capabilities.
• A successful record of meeting sales and profitability goals.
• Experience applying sales tactics and commercial execution methods.
• Customer-first mindset with the ability to resolve issues effectively.
• Capability to manage complex day-to-day retail operations.

About Al-Futtaim Retail

Al-Futtaim Retail has been a leading retail business across the Middle East, Africa, and Asia for more than 30 years. Its portfolio includes partnerships with major brands such as IKEA, ACE, and Toys R Us in the Middle East, along with the Inditex Group brands including Zara, Mango, Bershka, and P&B across Asia. It is also one of the largest global partners of Marks and Spencer in both regions, operating more than 75 stores across fashion and food formats.

More recently, the business has introduced new brands to the Middle East for the first time, including Watsons and B&Q. The company aims to stay flexible and responsive to market needs while continuing to build and evolve its diverse workforce of more than 100 nationalities across 12 countries.

Additional Information

Job requisition ID: 178988