Shift Supervisor - Store #82431, Innisfail

Role overview

As a Shift Supervisor at Starbucks, you will support the store manager in running day-to-day operations during assigned shifts. In a team lead capacity, you will coordinate partners, assign tasks, and help create the Starbucks Experience by delivering exceptional customer service, quick and accurate service, quality beverages and food items, and a clean, welcoming store atmosphere. You will also be expected to act in line with Starbucks’ core principles and help maintain a workplace that is known for being a great place to work.

Key responsibilities

• Demonstrate honesty, integrity, and product knowledge in ways that reflect Starbucks’ mission, values, and culture.
• Stay composed during busy periods or unusual situations so the store continues to operate to standard and the shift team has a steady example to follow.
• Stay alert to customer and store conditions and adjust to needs as they arise.
• Share relevant information with the store manager so the team can respond appropriately and maintain the “Third Place” experience during each shift.
• Support onboarding of new partners by encouraging strong performance and offering respectful coaching when needed.
• Provide the store manager with feedback on partner performance during the shift.
• Help foster a positive team atmosphere by noticing morale or performance changes and communicating them to the store manager.
• Build a constructive learning environment through timely, clear, and respectful coaching that supports operational excellence and partner growth.
• Provide legendary service by welcoming customers with a customer-first mindset and building genuine connections.
• Identify customer needs and respond effectively.
• Develop positive working relationships with shift partners by understanding individual motivations, needs, and concerns.
• Run store operations throughout scheduled shifts.
• Coordinate opening and closing tasks as assigned.
• Follow company policies and procedures, including cash handling, safety, and security requirements, to protect partners during each shift.
• Ensure proper cash management practices are followed by the shift team.
• Check in with baristas during the shift to support delivery of excellent customer service.
• Maintain regular attendance and punctuality.
• Prepare beverages, whole bean coffee, and food items consistently in line with recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Recognize both individual and team achievements using available tools and by working with the store manager on creative recognition methods.
• Use operational tools to drive strong performance and efficiency throughout the shift.

Experience required

Previous customer service experience in a retail or restaurant setting is required.

Skills and abilities

• Ability to lead and assign work to others
• Fast learning ability
• Strong verbal communication
• Understanding of retail operations
• Good interpersonal skills
• Ability to collaborate effectively as part of a team

Equal opportunity and accommodations

Starbucks is an equal opportunity employer and welcomes qualified applicants from all backgrounds. The company is committed to building a diverse and inclusive workplace and encourages applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal histories will be reviewed in accordance with applicable federal, provincial, and local laws. This posting reflects an active hiring need. Starbucks also provides reasonable accommodations for applicants with disabilities; if assistance or accommodation is needed, contact 206-318-0660 or email applicantaccommodation@starbucks.com.

Benefit information

Benefit information was referenced, but no specific benefits were listed in the source.