Services Support Associate II, Finance Services-Billing

Position overview

This role sits within the finance shared services setup in India and supports the finance function with billing administration. The objective is to keep office operations running smoothly through accurate, timely invoicing and strong coordination with internal teams.

Key responsibilities

• Raise client invoices and maintain a very high standard of accuracy, with a target of 95% accuracy and 100% turnaround time, while staying aligned to business, customer, legal, policy, procedural, and contractual requirements.
• Prepare invoices from requests received through the workflow system.
• Escalate requests to the supervisor when they do not meet firm policy requirements.
• Spot invoicing-related tax matters and ensure the correct tax rules are applied consistently.
• Keep the billing platform and customer records updated with issued invoices.
• Work closely with the finance team to resolve discrepancies and serve as the initial contact point so invoicing and communication flow remain complete, timely, and accurate to support productivity and cash flow.
• Collaborate with the team to meet service level agreements and individual targets, while also contributing to process improvement efforts.
• Maintain daily output and quality expectations.
• Follow all relevant policies, procedures, federal and provincial regulations, guidelines, and contractual obligations.

Work location and schedule

The role is based in Hyderabad. Working hours are expected to be either 10:30 AM to 7:30 PM or 2:00 PM to 11:00 PM India Time, subject to confirmation at final selection. Timings may shift during critical finance periods such as period-end close.

Team context

The Internal Client Services team in Hyderabad supports the organization across multiple countries with services spanning financial reporting, HR, financial transaction processing, administrative support, help desk support, marketing, and IT.

Requirements

• A graduate with a finance-related background, preferably B.Com, BBA, or M.Com.
• 1 to 3 years of billing experience.
• Practical knowledge of the billing module, billing reports, and accounts receivable processes.
• Familiarity with billing rules and tax handling.
• Strong verbal and written communication skills.
• Good command of MS Word and Excel.
• Willingness to keep learning, upgrade skills, and stay aligned with business needs.
• Strong organization, attention to detail, flexibility, self-driven attitude, and high motivation.
• Ability to manage multiple tasks and solve problems creatively.
• Solid understanding of core finance business processes.
• Experience with SAP Hana and ServiceNow is preferred.
• Fluency in English.

About the organization

The organization’s purpose is to create meaningful impact for people, clients, and communities. It values an inclusive culture where individuals bring different perspectives and work together to drive innovation and help solve complex challenges. It also emphasizes professional development through learning, networking, and leadership growth opportunities in Hyderabad.

Benefits and support

A broad rewards and benefits program is available to help professionals thrive mentally, physically, and financially. Eligibility for benefits may depend on the role, tenure, employment type, and other criteria.

Additional information

Requisition code: 352149.