Service Coordinator

Job Summary

Shun Aircon Services is looking for a dependable and driven Service Coordinator to help manage everyday service activities, arrange maintenance work, handle customer communication, and uphold strong safety and quality standards.

Key Responsibilities

• Work closely with the Service Manager to keep day-to-day service operations running efficiently.
• Plan and coordinate maintenance assignments with service technicians so project timelines are met.
• Handle customer questions and complaints in a professional manner to support a positive client experience.
• Track service progress and follow up on outstanding items to ensure maintenance jobs are completed on time.
• Arrange site visits and relay service updates to clients in a clear and timely way.
• Draft, maintain, and update service reports and work logs for accurate record-keeping.
• Apply maintenance standards and safety procedures to support compliance with relevant regulations.
• Build practical technical knowledge to improve performance and assist with service operations.

Preferred Qualifications and Experience

Applicants with a Diploma, Nitec, or other technical qualification in Mechanical, Electrical, Building Services, or a related discipline are preferred. Prior exposure to swimming pool, water feature, M&E, plumbing, or maintenance work will be an advantage.

Skills and Competencies

• Clear verbal and written communication
• Coordination and scheduling
• Customer service and complaint handling
• Basic service reporting and documentation
• Microsoft Office
• WhatsApp for work communication
• Technical aptitude
• Hands-on problem solving
• Outdoor work readiness
• Safety awareness

Additional Requirements

Candidates should be comfortable carrying out practical tasks and working outdoors. Strong teamwork and the ability to communicate effectively with clients and colleagues are important. A Class 2 or Class 3 driving licence will be considered an advantage.