Senior Scrum Master

About the role

Claritev is looking for a Senior Scrum Master to support a collaborative, highly engaged development environment. The role is focused on helping agile teams deliver value iteratively, improving how they work together, and removing barriers that could slow delivery. This is a remote position in the United States.

The team values innovation, accountability, diversity, and a proactive mindset. The right person will do well in a fast-moving setting, stay comfortable with ambiguity, and help teams grow stronger through continuous improvement and servant leadership.

What you'll do

• Lead Scrum events for two or more teams or programs, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Help teams become more effective, predictable, self-directed, and empowered.
• Facilitate team and program sessions such as PI Planning, dependency coordination, and execution workshops.
• Identify, monitor, and manage dependencies, risks, and blockers across teams to keep delivery on track.
• Coach teams on agile delivery practices and help build a mindset of ongoing improvement.
• Assess team maturity and delivery performance, then review findings with the team to uncover improvement opportunities.
• Define, follow, and communicate KPIs, metrics, and overall program health with practical insights from sprint and program analysis.
• Communicate clearly with leaders and executives about progress, risks, and major decisions.
• Support release planning and deployment coordination across teams and stakeholders.
• Lead continuous improvement efforts at both team and program level.
• Contribute ideas and learnings through the Scrum Master community of practice.
• Apply change management thinking and help teams navigate change effectively.
• Take on additional duties and qualifications as needed based on business requirements.

Scope of work

The role operates with minimal supervision and calls for sound independent judgment. It involves complex and varied work, requiring broad Scrum Master experience and the ability to identify issues, spot trends, recommend actions, and evaluate outcomes. The position works with both internal and external stakeholders while keeping customer needs at the center of decisions.

Requirements

• Bachelor’s degree in IT or Computer Science, or 4 years of related experience.
• At least 5 years of Scrum Master experience, including work with multiple agile teams or programs.
• Scrum Master certification is preferred but not mandatory.
• Experience with scaled agile frameworks is required; SAFe experience is an advantage.
• Working knowledge of other agile methods such as Kanban.
• Practical experience using Jira in an IT environment.
• Healthcare industry experience is preferred.
• Strong communication skills, including speaking, writing, and listening, along with solid project management, analysis, organization, interpersonal, prioritization, multitasking, planning, and technical abilities.
• Strong executive communication skills and the ability to present effectively to business and leadership teams.
• Proven ability to manage dependencies across teams, systems, and stakeholders.
• Ability to build collaborative working relationships across the organization.
• Experience facilitating teams and large group sessions such as PI Planning and program reviews.
• Strong customer service orientation and commitment to follow-through.
• Ability to juggle several simultaneous projects while continuously reassessing priorities as business needs change.
• Confidence presenting information and answering questions from leadership and internal or external customers.
• Flexible, creative problem-solving skills and an eye for process improvement.
• Ability to anticipate business needs and think like a business owner.
• Willingness to follow corporate work ethic standards.

Compensation and benefits

The salary range for this role is $120,000 to $130,000 per year. Final compensation will depend on education, experience, skills, work location, and internal equity. This role is also eligible for health insurance, 401(k), and a bonus opportunity.

Additional benefits include medical, dental, and vision coverage with low deductible and copay, life insurance, short- and long-term disability, paid parental leave, 401(k) with match, employee stock purchase plan, generous paid time off based on service, 10 paid company holidays, tuition reimbursement, flexible spending account, employee assistance program, and sick time benefits for eligible employees. Sick time accrual is one hour for every 30 hours worked, up to 40 hours per calendar year, unless state law provides more generous benefits.

Additional information

Claritev is an equal opportunity employer and follows all applicable laws and regulations. All qualified applicants are considered without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Applications are generally accepted for at least 5 calendar days from the posting date, or for as long as the position remains open.