Senior Product Manager

About GovTech Singapore

The Government Technology Agency is Singapore’s main public-sector technology organisation, driving Smart Nation efforts and digital transformation across government. As a centre of excellence for infocomm technology and smart systems, it works across data science and AI, application development, smart city technology, digital infrastructure, and cybersecurity.

The organisation offers a meaningful career with continuous learning and development, built around agile, bold, and collaborative ways of working. Its mission is to improve public service delivery by putting citizens and businesses at the centre of digital design and execution.

Join the team to contribute to Singapore’s Smart Nation vision and build technology that serves the public good.

Role Overview

This position is responsible for shaping, delivering, and continuously improving internal digital products that raise employee productivity and operational effectiveness. The products may support core internal workflows such as knowledge and records management, or power public-facing services such as grants and licensing, helping officers provide dependable services to the tourism sector. The role owns product direction and is accountable for delivery, adoption, and measurable outcomes.

Key Responsibilities

• Set and refine the product vision, roadmap, and priorities to improve internal productivity and service results.
• Convert operational needs into well-defined user stories, acceptance criteria, and success measures, while keeping the backlog ordered by priority.
• Manage the full product lifecycle from discovery through build, launch, and iteration, ensuring benefits continue after release.
• Own delivery outcomes for scope, timing, quality, and operational readiness in collaboration with engineering and delivery partners.
• Plan delivery milestones, release sequencing, and dependencies, while keeping stakeholders updated on progress and risks.
• Surface risks, issues, and trade-offs early, and propose clear options for decision-making.
• Work with engineering, architecture, security, and operations to make sure solutions are ready for production, including security, performance, and supportability needs.
• Partner with cross-functional teams such as engineering, design, data/QA, and operations to ship incremental releases without interrupting critical services.
• Prioritise work according to productivity impact, service levels, compliance and audit demands, and user value.
• Facilitate product routines such as refinement sessions, sprint-planning support, and demos, while keeping documentation current.
• Redesign and digitise workflows like grants processing, licensing approvals, and case handling to reduce manual work and shorten cycle times.
• Simplify complex business rules into scalable product and system designs that balance usability, control, and efficiency.
• Look for opportunities to automate, standardise, and reuse solutions to improve productivity and reduce mistakes.
• Work closely with operational teams to understand practical constraints, edge cases, and service expectations, then convert them into actionable product increments.
• Align policy, operations, and technology stakeholders on priorities, timelines, and release scope, and drive timely decisions.
• Communicate progress, risks, and outcomes clearly to product leadership and senior stakeholders.
• Improve the experience of internal users to lower friction, rework, and training effort through clear workflows, intuitive design, and good enablement.
• Track productivity and service metrics such as turnaround time, throughput, backlog, error rates, and adoption, and use the data to guide improvements.
• Ensure delivered changes achieve the intended operational results and are embedded into business-as-usual work.
• Make sure the product integrates well with enterprise systems and shared platforms such as identity, data, workflow, and integration services.
• Contribute to reusable components and common product patterns so internal workflow solutions are not built in silos.
• Maintain compliance with audit, data protection, and security requirements, including traceability for financial and regulatory workflows.
• Identify and manage product and operational risks, and design controls into workflows without adding unnecessary burden for users.
• Own budget planning, forecasting, utilisation tracking, and spend visibility for the product area, including variance and funding risk updates.
• Lead procurement work needed for delivery and continuity, such as licences, subscriptions, and professional services, together with Finance and Procurement.
• Support vendor evaluation and contract management by defining requirements, taking part in evaluations, and monitoring service levels and renewals.

Candidate Profile

• A degree in Information Systems, Computer Science, Engineering, Business, or a related field is required.
• The role typically calls for 4 to 7 years of relevant experience in product management, business transformation, digital delivery, or a similar area.
• Applicants should have delivered enterprise or internal products, especially workflow systems, with measurable operational gains such as faster cycle times, better quality, higher throughput, or stronger user satisfaction.
• Experience working with engineering teams on planning, prioritisation, risk management, and release management is expected.
• Exposure to budgeting and procurement activities, including forecasting, utilisation tracking, licensing or professional services procurement, and renewals, will be an advantage.
• Knowledge of security, data protection, and audit/compliance requirements in enterprise settings will also be beneficial.
• Strong product judgement is needed to define problems clearly, set success measures, and prioritise for measurable impact.
• High execution discipline is important, including planning work well, managing dependencies, and resolving issues effectively.
• Excellent stakeholder management and communication skills are required, including the ability to align teams, write clearly, and present options and trade-offs.
• A user-focused mindset is important, with the ability to use research, feedback, and data to improve usability and adoption.
• Systems thinking is needed to understand end-to-end workflows, data movement, controls, and integration points.
• Comfort with governance constraints such as auditability, security, and privacy is important when designing practical solutions.

What the organisation offers

The employer is an equal opportunity organisation committed to inclusion and to creating a workplace that values diverse perspectives as a source of innovation.

The benefits package follows a total rewards approach and includes leave benefits to support work-life needs, as well as employee wellness programmes.

Flexible work arrangements may be available depending on the role, with trust placed in employees to manage their time and deliver their best work wherever they are.

Additional Information

This role is based in Singapore and is intended for onsite work.

No salary figure, number of vacancies, application deadline, or start date was provided in the source information.

The employer shared career and social media references in the original posting, but those have been omitted here.

GovTech describes itself as a purposeful place to work, with ongoing learning opportunities and a mission focused on public good.

The role may involve handling internal workflows, industry-facing services, governance-sensitive processes, and procurement or contract-related responsibilities where relevant.