Senior Ocean Export Agent

About the Company

Expeditors is a worldwide logistics organization focused on international trade and integrated supply chain solutions. Headquartered in Seattle, Washington, the company operates in more than 350 locations across six continents and employs over 19,000 trained professionals. Its approach combines professionalism, leadership, and strong customer service in a collaborative environment.

The company emphasizes hiring and developing top logistics and technical talent, with a strong preference for internal growth. A large share of employees have long tenures, supported by a compensation approach designed to help people build lasting careers rather than just take a job.

Role Summary

This position is responsible for making sure ocean export shipments are cleared and delivered accurately and on time, while delivering strong customer support and acting as a reliable point of contact for both clients and coworkers.

Key Duties

• Enter shipment information accurately and promptly into the operational system.
• Monitor ocean export files, tracking activity, and related reports.
• Use workflow tools daily to keep shipments moving smoothly.
• Send documents on time and share shipping updates with overseas contacts and customers.
• Handle customer and vendor billing with accuracy and timeliness.
• Work with customers to arrange international shipments and maintain service standards.
• Build and preserve effective relationships with suppliers, including carriers, trucking providers, and other partners.
• Maintain full compliance with internal procedures and external government regulations.
• Understand the department workflow and identify better ways to improve efficiency and output.
• Keep customer standard operating procedures current in the customer SOP records.
• Meet company KPI requirements and operational targets.
• Respond quickly and professionally to overseas communications, emails, and requests from internal and external stakeholders.
• Escalate issues to management when needed.
• Follow all company policies and regulations with integrity and accountability.
• Complete the required 52 hours of training each year and attend training sessions when necessary.
• Support new team members through knowledge-sharing, guidance, and training.
• Assist local teams with more complex process questions.
• Help the Department Manager create work instructions when required.
• Serve as a department resource for special requests.

Working Conditions

• Use of common office tools such as a computer, keyboard, mouse, phone, fax, copier, and scanner.
• Ability to write using pen, pencil, or marker.
• Work is mainly performed while seated at a desk.

Qualifications

• College degree or higher.
• Knowledge of the global logistics industry.
• At least 5 years of related experience and/or training, or an equivalent mix of education and experience.
• Strong computer literacy, including MS Excel and MS Word.
• Fluent English communication skills.

Performance Expectations

• Deliver outstanding customer service by anticipating needs, solving problems quickly, and escalating issues when appropriate.
• Consistently execute work to a high standard and operate in line with company procedures, business conduct rules, and applicable regulations.
• Be dependable, organized, punctual, and able to manage priorities and deadlines effectively.
• Collaborate well with colleagues and contribute supportively to team goals.
• Communicate clearly and professionally in both verbal and written form with customers, service providers, and coworkers.
• Represent and promote the organization’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Continue professional development and complete at least 52 hours of relevant training each year.

Core Competencies

• Manage shipments with accuracy and timeliness while following operational procedures and customer SOPs.
• Maintain accurate data entry and resolve data issues quickly using operational systems and exception reports.
• Prepare billing and accounting entries correctly and on time, while following credit approval and risk controls.

Additional Information

Expeditors provides strong employee benefits.