Senior Network Performance Manager (Sydney)

About the role

This role is focused on helping franchise partners and studio teams perform at a higher level by using FIT House sales, training, and business practices. The position is responsible for accelerating network growth by guiding Franchisees, Studio Teams, and Franchise Performance Managers so they can meet performance goals and operational targets. It also leads the APAC Network Performance Management Team while providing hands-on support to both existing and newly joining franchisees through coaching, training, day-to-day operational optimisation, and franchise and marketing compliance monitoring.

This is a full-time role and reports to the APAC General Manager.

Responsibilities

• Lead, guide, and mentor the Network Performance Team through regular check-ins, feedback sessions, and reviews of challenges and accountability areas.
• Coach the Network Performance Management team on using F45 systems and processes to support growth across the network.
• Handle incoming work and assign tasks to the appropriate team members.
• Train and support franchisees and studio teams on how to use F45 processes to expand their membership base.
• Work with the education team to encourage completion of the F45 learning pathway by franchisees and employees where relevant.
• Partner with business teams to keep objectives, strategy, and studio-level execution aligned and practical.
• Run audits to identify compliance gaps related to brand standards, preferred supplier usage, facility cleanliness and condition, workplace health and safety, member safety, performance-related processes, fitness programme delivery, and adherence to F45 operating procedures.
• Support franchisees and studio teams in making sure marketing activity and brand standards follow F45 marketing guidelines.
• Contribute to the development of operational processes and policies wherever possible.
• Prepare and consolidate network performance reports for internal stakeholders and franchisees.
• Advise franchisees and studio staff on implementing effective member onboarding and induction processes.
• Provide support on timetabling and scheduling best practices.
• Guide execution of fitness challenges, including promotional materials and communications, to help reduce member churn.
• Support Lionheart rollout by advising franchisees on activation tactics and revenue uplift strategies.
• Help studios manage a 12-month rolling events calendar that complements the national marketing schedule.
• Advise studios on social media and local-area marketing planning and execution.
• Help studios assess local competitors and use that insight to capture market opportunities.
• Recommend studio-level marketing budgets.
• Review marketing performance data and help studios set goals and targets for member management, AUV, and net profit growth.
• Educate franchisees and studio managers on member services and administration practices that align with company policies and consumer law requirements.
• Support franchisees and studio managers with member growth strategies covering sales, marketing, onboarding, and retention.
• Provide regular updates and feedback on the main factors affecting business performance.
• Guide franchisees and studio managers on improving net profit growth through membership yield, membership volume, secondary revenue, and controllable cost management using benchmarking tools.
• Support new studios, franchisees, and team members during resale, opening, and pre-sale phases when needed.
• Carry out additional duties requested by the APAC General Manager.
• Be available for out-of-hours work and travel when required.
• Take part in performance management processes.

Requirements

• A bachelor’s degree in a relevant field is preferred.
• At least 2 years of experience in franchise network performance is required.
• Proven ability to deliver educational sessions to franchisees in different formats, including one-to-one meetings, large presentations, and both in-person and remote delivery.
• Strong relationship-building skills with franchisees and managers.
• Good understanding of operating systems used in successful fitness franchise businesses, including membership sales, member experience, coaching staff management, and studio-level operations.
• Highly organised, with the ability to manage deadlines effectively.
• Advanced proficiency in Microsoft Office tools, especially Excel, Word, and PowerPoint, as well as Mindbody.

Additional information

FIT House of Brands states that it is committed to maintaining a diverse workplace and is an equal opportunity employer. All suitably qualified candidates are considered without discrimination based on race, colour, religion, gender, gender expression, sexual orientation, genetics, disability, age, or veteran status.

Employment details

This is a full-time position based in Sydney, New South Wales, Australia, with remote working included in the employment setup.