Senior Manager, Global QA Operations

Role overview

This opportunity is being presented on behalf of a partner organization, which will handle all applications and follow-up steps. The hiring company is seeking a Senior Manager, Global QA Operations for a United States-based remote role.

In this senior leadership position, you will help raise quality standards across a global set of teams, projects, and stakeholders. The role blends operational governance, performance oversight, client interaction, and ongoing improvement work to help QA delivery scale effectively. You will collaborate closely with operational leaders, project teams, and client-facing partners to improve transparency, consistency, and efficiency across quality programs. This is a high-impact role with the chance to shape global processes, support major business initiatives, and use data to strengthen service quality. It suits a leader who works well in complex environments, is confident managing stakeholders, and enjoys building scalable quality operations.

Key accountabilities

• Oversee and strengthen QA operations across multiple regions, global sites, and client accounts.
• Develop effective working relationships with QA leaders, project managers, operational teams, and site stakeholders so initiatives stay aligned and well executed.
• Track and manage actions, risks, escalations, and major QA projects to keep work moving and ensure accountability.
• Improve reporting structures, KPI visibility, calibration routines, and performance measurement practices.
• Study quality data to spot trends, repeat issues, operational risks, and improvement opportunities.
• Work with client-facing teams to share quality updates, help resolve issues, support client relationships, and contribute to business reviews.
• Partner with Sales and Account Management to provide quality insights that build client confidence and reinforce service excellence.
• Support quality oversight during transitions, service rollouts, launches, and broader organizational change.
• Encourage consistent QA practices while accounting for regional requirements and cultural differences.
• Help introduce AI-based quality initiatives, automation tools, reporting solutions, and emerging technologies.
• Lead continuous improvement efforts that increase scalability, efficiency, and overall quality performance.

Requirements

• Extensive background in QA operations, quality leadership, program management, or similar operational leadership roles.
• Demonstrated success influencing quality programs across multiple teams, locations, clients, or international regions.
• Ability to guide and influence stakeholders without depending only on direct reporting lines.
• Experience presenting quality performance, risks, and recommendations to senior leaders and client stakeholders.
• Proven ability to balance priorities, escalations, and operational issues in fast-moving settings.
• Strong grasp of QA methods, KPI design, calibration, root cause analysis, and continuous improvement practices.
• Analytical strength with the ability to convert complex quality data into practical business insights.
• Exposure to AI tools, automation, reporting platforms, and digital transformation work in quality operations.
• Excellent relationship-building, stakeholder management, and cross-functional collaboration abilities.
• Strong organization, problem-solving, and project coordination skills.
• Professional written and spoken English.
• Comfort working across global time zones, including occasional early-morning or late-evening meetings.

Benefits

• Flexible remote or hybrid working arrangement within a global environment.
• Chance to help shape the future direction of a global quality assurance function.
• Highly visible role with direct access to senior leadership and strategic programs.
• Collaborative, internationally diverse workplace.
• Opportunity to work with teams, regions, and client portfolios across multiple areas.
• Involvement in innovative AI-led quality and automation initiatives.
• Opportunities for career progression and leadership development.
• Exposure to large-scale transformation and continuous improvement programs.
• Fast-moving environment centered on innovation, quality, and operational excellence.

Additional information

The hiring and application process is managed by the partner company. Applications are reviewed through an AI-assisted matching process designed to assess fit against the role’s core criteria, after which shortlisted candidates are shared with the employer for next steps. Interviews and assessments are handled directly by the hiring team.

Data privacy notice

Submitting an application means the partner company will process your personal data for candidate evaluation and share relevant details with the hiring employer. This is based on legitimate interest and pre-contractual steps under applicable data protection rules, including GDPR. You may request access, correction, deletion, or objection at any time.

AI in hiring

Artificial intelligence may be used to support parts of the recruitment workflow, such as reviewing applications, analyzing resumes, or checking responses for inconsistencies and verification signals. These tools assist recruiters but do not replace human judgment, and final hiring decisions are made by people. For more information about data handling, you can contact the hiring team.