Senior Manager, Global QA Operations

Role overview

This opportunity is posted for a partner organization that will handle all applications and follow-up steps. The hiring company is seeking a Senior Manager, Global QA Operations in Canada.

In this role, you will steer quality assurance operations across an international business, bringing together leadership, stakeholder coordination, performance oversight, and continuous improvement. You will work with cross-functional partners and senior leaders to improve consistency, transparency, and accountability in QA delivery across several regions and client portfolios. The position also involves using reporting, analytics, and emerging technology to support scalable growth, resolve delivery issues, and strengthen client trust.

Key responsibilities

• Lead and support QA operations spanning multiple countries, projects, and client accounts.
• Develop productive partnerships with QA leaders, project managers, operational stakeholders, and site leadership.
• Plan and execute strategic QA priorities, including risk handling, escalations, corrective actions, and priority management.
• Improve quality reporting, KPI visibility, calibration routines, and performance monitoring systems.
• Review quality data and operational metrics to spot patterns, root causes, performance shortfalls, and improvement opportunities.
• Assist with client-facing work by sharing quality updates, helping resolve issues, and preparing materials for business reviews.
• Work alongside Sales and Account Management to build client confidence through transparent quality reporting and operational insight.
• Support new service launches, operational transitions, and expansion efforts from a QA standpoint.
• Encourage global alignment in QA practices while accounting for local requirements and cultural differences.
• Help adopt AI-based quality solutions, automation, reporting tools, and process improvements.
• Lead ongoing improvement efforts that increase efficiency, scalability, and service quality.

Requirements

• Substantial background in quality assurance operations, QA leadership, program management, or a similar operational leadership function.
• Proven experience influencing quality initiatives across multiple teams, regions, clients, or business units.
• Strong leadership and stakeholder management capability, including influencing outcomes without direct authority.
• Experience presenting quality results, operational risks, and strategic recommendations to senior stakeholders and clients.
• Track record of managing escalations, conflicting priorities, and complex operational issues in fast-moving environments.
• Solid knowledge of QA methods, KPI creation, calibration processes, root cause analysis, and continuous improvement practices.
• Advanced analytical ability with a talent for turning data into practical insights and business actions.
• Comfort working with AI tools, automation platforms, quality systems, and reporting applications.
• Excellent relationship-building, communication, and collaboration skills across global teams.
• Strong organization, problem-solving, and project coordination skills.
• Professional written and spoken English.
• Willingness to coordinate across multiple time zones, including occasional early morning or evening meetings.

Perks and benefits

• Flexibility to work remotely or in a hybrid arrangement.
• A highly visible position within a global QA organization.
• Direct exposure to senior leaders and strategic decision-makers.
• Experience working with international operations, clients, and cross-functional teams.
• The chance to shape global QA practices and operational standards.
• Involvement in AI-led quality and automation initiatives.
• Career development and leadership growth opportunities.
• An inclusive, collaborative, and dynamic workplace.
• Participation in large-scale operational improvement and transformation work.
• Real ownership over business performance and client satisfaction outcomes.

Additional information

This hiring process uses an AI-based matching system to review applications against the role’s core requirements in a quick, objective, and fair way. The strongest matches are shortlisted and shared with the employer partner, while interviews, assessments, and final decisions are managed internally by that team.

By applying, you acknowledge that your personal data may be processed to assess your candidacy and shared with the hiring employer as part of the recruitment process. This is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to processing at any time.

Artificial intelligence may also be used to assist with parts of the recruitment process, such as application review, resume analysis, response assessment, and identifying possible inconsistencies or verification signals. These tools support recruiters but do not replace human judgment, and final hiring decisions are made by people. If you want further details about data handling, you can contact the recruiting team.