Senior Customer Success Manager

About the role

This position sits within LinkedIn Talent Solutions and focuses on helping customers get lasting value from the platform. The goal is to increase product adoption, make the solution an essential part of the client’s talent acquisition workflow, and support a strong return on investment for each account.

The working model is hybrid. The role is carried out partly from home and partly from a LinkedIn office, based on team requirements and business needs.

LinkedIn’s broader mission is to expand economic opportunity through professional connections, learning, and insight. The company also emphasizes a workplace culture rooted in trust, inclusion, care, and enjoyment.

What you will do

• Work alongside the account team on priority accounts to improve adoption, strengthen customer outcomes, and reduce the risk of churn.
• Align with customers on business goals, create clear success plans, and establish communication rhythms for ROI and operational reviews.
• Help customers become confident with the product so they understand how to use it effectively to meet their objectives.
• Monitor usage patterns, identify low engagement, and recommend actions that improve success and product usage.
• Review engagement data to uncover training needs, onboarding gaps, and opportunities to promote best-practice use of the Learning Center.
• Serve as a trusted advisor for customer leadership, guiding product adoption and showing how the solution supports operational priorities and business value.
• Build strong knowledge of LinkedIn products and the relevant industry landscape to recommend the most useful features for each customer’s needs.
• Keep account records accurate and up to date using internal systems.
• Capture customer insights and share them with the product team to support improvements and change.
• Offer strategic guidance that connects product capabilities to customer workflows.
• Recognize customer successes and reinforce the value they are gaining from LinkedIn’s products and solutions.
• Support both internal process changes and external product or workflow changes as a change agent.

Requirements

• At least 5 years of experience in one or more of the following areas: consulting, customer success, account management, customer education or training, sales, project management, or talent management.
• A bachelor’s degree from a four-year college or university is preferred.
• Background in recruiting, learning, human capital management, or a related field is preferred.
• Natural curiosity and a growth-oriented mindset.
• Strong spoken and written communication skills, along with good technical comfort.
• Excellent ability to organize work, manage projects, and lead change.
• Proven ability to understand customer goals, work with multiple stakeholders, and create value.
• Experience reviewing data, trends, and client information to shape strategy and identify growth opportunities.
• Hands-on experience with CRM systems, especially Dynamics, and Microsoft Office tools such as Outlook, Excel, Word, and PowerPoint.
• Strong interpersonal skills and the ability to build genuine business relationships while handling challenges professionally.

Additional information

The employer follows an equal opportunity hiring policy in India and welcomes applicants, including people with disabilities.

There is also a candidate privacy notice and compliance information available for job applicants covering employee and applicant data handling, E-Verify participation, and right-to-work notices.