Senior Client Success Manager

Role Overview

The Senior Client Success Manager at OuterBox is responsible for championing a portfolio of clients and helping ensure their initiatives succeed. In this role, you will act as the main day-to-day contact for clients, guide them with strategic recommendations, coordinate execution across internal teams, and look for ways to expand account value through thoughtful upsell and cross-sell opportunities. The position also calls for using data to improve performance, strengthen service delivery, and keep client satisfaction high.

This position requires a strong grasp of paid digital media, the ability to analyze performance data, and a proven approach to building durable client relationships.

Key Responsibilities

• Develop trusted, long-term relationships with clients and important stakeholders while serving as their primary point of contact.
• Understand each client’s business objectives, audience, and market environment, then turn that insight into tailored strategies using the company’s capabilities.
• Run recurring performance discussions with clients and internal teams, using data-backed findings and practical recommendations to guide campaign direction.
• Coordinate closely with internal specialists to connect client needs with full-funnel media plans and deliver cohesive execution.
• Track campaign performance across channels, spot trends or risks early, and recommend optimizations that improve outcomes.
• Lead onboarding for new clients so expectations are clear and the relationship starts smoothly.
• Respond to client questions and challenges with professionalism and a solutions-focused mindset.
• Work with sales and account teams to find growth opportunities in existing accounts, including meaningful upsell and cross-sell ideas.
• Keep accurate records of client communication, campaign updates, and decisions in CRM tools to maintain continuity and visibility.
• Handle other duties as assigned.

Requirements

• Bachelor’s degree in Marketing, Advertising, Business, or a closely related discipline.
• At least 3 years of experience in client strategy management or account management.
• At least 3 years of experience working in a performance media agency.
• Demonstrated success in managing and improving digital media campaigns.
• Strong analytical ability and confidence in turning data into decisions.
• Excellent verbal, written, and presentation skills.
• Comfort using digital marketing platforms and CRM systems.
• Ability to juggle multiple clients and projects at the same time.
• Strong attention to detail, organization, and time management.

Benefits

• Collaborative, upbeat, and team-oriented workplace culture.
• Competitive base pay.
• Paid time off that is actively encouraged.
• Affordable health insurance with low deductibles.
• Additional benefits such as employer-paid life insurance and short- and long-term disability coverage.
• 401(k) plan with company match.
• Flexible remote work arrangement.
• Open, approachable leadership that welcomes ideas and feedback.
• Professional or individual development stipend.
• Summer Fridays.

Compensation

The stated salary range for this role is $85,000 to $105,000 per year.

Work Location and Authorization

This is a remote position, and candidates must be located in the United States. The employer is not able to sponsor or assume sponsorship of an employment visa at this time.

Physical Requirements

• The job is mainly desk-based and involves extended computer use.
• Some light physical activity may be needed, such as moving equipment or preparing presentation setups.
• The role requires sustained concentration and the ability to perform well under pressure.
• Good manual dexterity, hand-eye coordination, and extended computer usage are expected.

Equal Opportunity and Hiring Notice

The employer is an equal opportunity organization and provides a workplace free from discrimination and harassment. All qualified candidates are considered regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status.

The company may use AI-assisted tools to support parts of the hiring process, but every employment decision receives human review.

Additional Information

OuterBox describes its culture as cohesive, fun, and highly collaborative, with a long-standing team-first approach built on trust, respect, accountability, appreciation, and humor. The company notes that it has been recognized as a Top Workplace for three consecutive years, from 2022 through 2024.

Candidates who want an environment that supports growth, teamwork, and professional development are encouraged to consider the role.