Senior Account Manager

About the company

Hearts & Science aims to challenge established industry habits by using modern technology and smarter ways of working. The focus is on performance-led outcomes that benefit clients, the business, and the people who are part of the team. Success is defined by making a meaningful impact and contributing to the agency’s growth and reputation.

The organisation places strong emphasis on investing in its people and workplace culture to create an energetic, collaborative, and supportive environment. Team members are offered structured training and a range of initiatives designed to support wellbeing and work-life balance, including flexible working, a wellness programme, employee assistance support, parental leave, and loyalty leave.

About the role

The Senior Account Manager is responsible for planning, coordinating, and delivering media campaigns from initial setup through to completion. The role involves working closely with the Implementation Director and the CCO to build channel strategies that align with client objectives.

In addition to pre-launch planning, the position includes monitoring campaign quality, managing always-on activity, and continuously assessing performance after go-live to improve results against client goals. The role also carries responsibility for junior to mid-level client relationships, ensuring communication is prompt, issues are handled smoothly, and service expectations are consistently met.

A strong understanding of offline media is essential, along with practical knowledge of digital media to support integrated campaign delivery with the Digital Director and Performance team. The role also requires regular collaboration with internal specialist teams, media owners, and external agency partners.

Key responsibilities

• Plan, manage, and deliver media campaigns from start to finish.
• Work with internal leadership to shape channel strategies that support client business goals.
• Oversee quality assurance for campaigns and always-on activity.
• Track campaign performance after launch and make improvements where needed.
• Handle day-to-day communication with junior to mid-level clients and respond to queries quickly.
• Support integrated media delivery across offline and digital channels.
• Coordinate effectively with specialist teams, media owners, and external partners.

Skills and experience

• Minimum 5 years of relevant experience in media and client management.
• Experience with implementation planning, media fundamentals, and financial understanding.
• Strong client-facing communication and presentation ability.
• Ability to understand the function of different channels and explain the reasoning behind channel choices.
• Excellent time management and project coordination skills with consistent deadline discipline.

Benefits

• Comprehensive training programme.
• Flexible working arrangements.
• Wellness programme.
• Employee Assistance Program.
• Parental leave.
• Loyalty leave.
• Supportive, positive, and collaborative workplace culture.

Additional information

The role is based in Auckland, New Zealand.

Applicants are encouraged to apply as soon as possible.

A digital media working knowledge is expected in addition to a strong offline media background.