Scheduler

Company Overview

All Ways Caring HomeCare provides personalized, compassionate support that helps people remain safely in their homes while preserving dignity, privacy, and independence. Its services are adapted to the needs of individuals of all ages and abilities, including those recovering from illness, injury, or surgery, people living with chronic disabilities, and older adults.

Role Summary

The Scheduler plays a key role in ensuring services are delivered smoothly to clients by managing and coordinating Direct Support Professional (DSP) schedules. This position supports proper staff-to-client assignment, organizes client service visits, identifies scheduling issues, and helps resolve problems so that service outcomes stay on track.

Key Responsibilities

• Coordinate in-home support services between DSPs and the people served.
• Work with the Branch Manager and other team members during staff meetings.
• Keep management informed about situations that need extra attention, changes in a client’s condition or needs, and issues that may require employee discipline.
• Make sure DSPs complete all required training.
• Assist with training activities when needed.
• Assign DSPs to shifts, schedules, and appointments promptly.
• Track attendance and punctuality for DSP service appointments.
• Maintain accurate records and data, including templates, valid authorizations, and time and attendance information.
• Take on-call responsibility and provide direct client care when staffing coverage is insufficient.
• Ensure home care services follow agency philosophy, policies, procedures, and applicable state and federal licensing rules.
• Ensure proper timekeeping and paperwork are submitted on time.
• Perform additional duties as assigned.

Requirements

• Strong customer service, communication, and problem-solving abilities.
• Ability to work well under pressure, make fast decisions, and handle confidential information carefully.
• High school diploma.
• Valid driver’s license and active auto insurance.
• At least 2 years of general office and computer experience.
• Experience working with the public and presenting a friendly, professional image.

Additional Information

This role requires some driving. A valid driver’s license and current auto insurance are mandatory.

Compensation

The pay range for this position is USD 17.00 to 18.00 per hour.