- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Eligibility
- Candidates interested in field sales and DSA-led lending business operations in Gurgaon can apply if they can manage partner relationships, support target-driven execution, and work effectively with internal control and operations teams.
- Resume
- Required to apply
Where you'll work
Job description
Role summary
This position is focused on managing sales activity through the DSA channel in Gurgaon and supporting branch objectives through strong partner coordination, customer engagement, and disciplined execution. The role works closely with Risk, Operations, and Sales Governance teams to keep the sales process compliant, efficient, and healthy from a portfolio perspective. It also contributes to cross-selling ABHFL and ABC products and solutions based on branch goals.
Business context
Aditya Birla Capital’s lending and financing business serves a wide range of segments across capital markets, corporate and trade finance, commercial real estate, mortgages, unsecured lending, digital lending, and wealth management. The organization is a leading NBFC player with a diversified product portfolio and a strong focus on sustainable profitability. The unsecured personal loan business is retail-led, high-volume, and designed for salaried individuals, self-employed individuals, and non-individual entities, with end-use checks carried out during appraisal. Because these loans are unsecured, strict monitoring and control are essential to protect portfolio quality.
What the role involves
- Build and execute a local sales plan in partnership with the sales head to deliver targets while accounting for market conditions and competition.
- Track local market trends and competitor offerings on a regular basis, then adjust the DSA strategy accordingly.
- Review the effectiveness of the DSA network, improve productivity, and ensure active partner relationships are contributing to business goals.
- Prepare and share MIS inputs covering disbursements, profitability, DSA productivity, NPAs, and market expansion, and use these insights to guide partner feedback.
- Work with DSA partners to source prospects, explain product features and value propositions, and support successful closures.
- Stay in touch with prospects and DSA partners to keep transaction status clear and to drive timely approvals through compliance-focused follow-up.
- Use schemes and engagement initiatives to strengthen DSA participation while balancing growth and cost efficiency.
- Monitor the full DSA customer journey, including sourcing, approval, servicing, and collections, to ensure smooth operations.
- Improve turnaround times and process efficiency by coordinating with Risk, Operations, and Sales Governance teams.
- Adopt better practices and process enhancements that raise productivity and increase the DSA contribution to the business.
Key challenges
- Delivering the operational plan in a way that fits local customer behaviour, channel dynamics, and regional market realities.
- Meeting business volume and value targets while staying competitive against market offerings and customer schemes from other players.
- Maintaining strong portfolio health in an unsecured lending environment where control and delinquency management are critical.
Additional information
The job description also refers to a Relationship Manager - Personal Loan profile and repeats several KRA themes across the document, including sales planning, DSA management, customer acquisition, and operational effectiveness. These repeated accountabilities have been consolidated above to present the complete role scope without duplication.